Conference Presentation

Achieving Support Staff Excellence: Certification Achievement Recognition

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TSIA partners with training authority Miller Heiman Group to provide the Support Staff Excellence Program™ certification. Today we are honoring the TSIA member companies who have achieved the designation of Certified Support Staff Excellence Center (CSSEC).

Many have achieved significant business improvements such as:

  • Improved service delivery efficiency
  • Enhanced performance to reduce costs
  • Optimized the customer experience to improve CSAT
  • Prevented incident escalation
  • Reduced staff attrition
  • Built competencies to maximize revenue

Their stories and results are inspiring, and you will hear directly from this year's newly certified companies as well as those who have re-certified year over year. They will share their journey from business challenges, actions taken, specific metrics improved and lessons learned while achieving the Certified Support Staff Excellence Center™ designation.

Presented By:

Judith Platz

VP, Support Services Research, TSIA

Publish Date: October 17, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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