TSIA partners with training authority Miller Heiman Group to provide the Support Staff Excellence Program™ certification. Today we are honoring the TSIA member companies who have achieved the designation of Certified Support Staff Excellence Center (CSSEC).
Many have achieved significant business improvements such as:
- Improved service delivery efficiency
- Enhanced performance to reduce costs
- Optimized the customer experience to improve CSAT
- Prevented incident escalation
- Reduced staff attrition
- Built competencies to maximize revenue
Their stories and results are inspiring, and you will hear directly from this year's newly certified companies as well as those who have re-certified year over year. They will share their journey from business challenges, actions taken, specific metrics improved and lessons learned while achieving the Certified Support Staff Excellence Center™ designation.