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Conference Presentation

Accelerate Your Partner Community to Deliver Customer Success

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Scaling customer success is a top business challenge.  Many companies are looking to their partner community to help scale their organization.  What capabilities and practices do technology companies need to establish in order to leverage their partner community to deliver customer success?  Join Anne McClelland, VP of Research XaaS Channel Optimization at TSIA and Stephen Fulkerson, Sr. Director of Customer Success Research at TSIA to learn how customer success organizations are using their channel community to scale and deliver customer success. 

Presented By:

Anne McClelland

VP, XaaS Channel Optimization Research, TSIA

Stephen Fulkerson

Sr. Director, Customer Success Research, TSIA

Publish Date: May 6, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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