Conference Presentation

A Service Account Management Team's Journey into Growing Customer Revenues

This report is for Expand Selling members only

Get Access to Member Content


As technology companies seek ways to grow customers and do so through cost-efficient expand selling models, expectations for customer success and service teams to generate expansion revenues are continually increasing. Join Christy Evans as she shares how the service account management team at Vital Images has embraced this initiative in the healthcare IT space by redefining job responsibilities, focused collaboration, and launching a new service offering. Christy will share both success stories and challenges she has faced along the path of Vital Images’ expand selling journey.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.