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Conference Presentation

A Pacesetting Digital Support Experience: A CSC Corptax Case Study

This report is for Customer Success members only

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Over the past 15 years, CSC Corptax has been able to transform the customer experience from primarily live-assisted support to a full digital experience driven by self-service. This transformation has resulted in industry pacesetter-level benchmarks and turned support into a market-differentiating, value-added selling point for new and existing customers. Hear the ups and downs, successes, and lessons learned along Corptax’s journey in driving a successful digital experience for their customers.

Presented By:

Megan Diak

Manager, Support Services, CSC Corptax

Troy Spiess

Director, Implementation Services, CSC Corptax

Publish Date: May 27, 2022

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