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Over the past 15 years, CSC Corptax has been able to transform the customer experience from primarily live-assisted support to a full digital experience driven by self-service. This transformation has resulted in industry pacesetter-level benchmarks and turned support into a market-differentiating, value-added selling point for new and existing customers. Hear the ups and downs, successes, and lessons learned along Corptax’s journey in driving a successful digital experience for their customers.
Manager, Support Services, CSC Corptax
Director, Implementation Services, CSC Corptax
Publish Date: May 27, 2022
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