Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Ask about TSIA membership to access.
Already a TSIA Member? Sign In.
Google Clouds strategy for delivering professional services to customers is designed for co-delivery with our GTM Partners. Increasingly, our preferred model is to have Partners lead engagements, with Google Cloud Professional Services supporting the Partner. Managing co-delivery risk in this model is a complex task, especially on large digital transformation projects. Typical risk management strategies that may work well in a vendor-as-prime contractor model quickly become ineffective.
In this presentation, well share Google's framework, which is based on a continuum of leading, real-time, and lagging indicators, to address this need. Well begin with how we can sharpen the use of lagging indicators. While these are still reactive by design, a well-defined measure, coupled with an efficient process for gathering and harnessing these insights, is still useful. Well then show how to enrich this with real-time indicators generated through a multi-tiered delivery governance model. The presentation will conclude with an overview of predictive and leading indicators, which are defined at the Practitioner level, and well summarize how this combination of measures and approaches can be a powerful tool in managing delivery risk and even mitigating it.
Partner Services, Google Cloud
Publish Date: May 27, 2022
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.