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Conference Presentation

90-Day Game Plan: Scaling Customer Success to Support a Fast-Growing B2B SaaS Business

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You’re brand new to the company and you’ve got 90 days to scale your small customer success team to support one of the fastest-growing B2B SaaS businesses in North America. Sound achievable? It sure is. Meet Chris Doell and Brittany Liu, the newest customer success leaders at AuditBoard. Earlier this year, they were tasked with expanding a start-up-sized customer success team to better support a dynamic customer base of enterprise organizations. Find out how they built and successfully executed a rapid-growth plan in just one quarter, and the lessons they learned along the way. AuditBoard is the leading cloud-based platform transforming how enterprises manage risk. Its integrated suite of easy-to-use audit, risk, and compliance solutions streamlines internal audit, SOX compliance, controls management, risk management, and security compliance. AuditBoard’s clients range from prominent pre-IPO to Fortune 50 companies looking to modernize, simplify, and elevate their functions. AuditBoard is the top-rated audit management and GRC software on G2, and was recently ranked for the second year in a row as one of the 100 fastest-growing technology companies in North America by Deloitte.

Presented By:

Chris Doell

Chief Customer Officer, AuditBoard

Brittany Liu

Director, Customer Success, AuditBoard

Publish Date: May 6, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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