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In 2013, Tyler faced a challenge that would not only test the scalability of their services but also tarnish their brand if they failed. Tyler has been recognized for delivering highly rated support with a high-touch model built around strong, personal relationships with its customers. A new partnership with the state of Texas meant a lot of new business and customers. How could Tyler keep the level of service their customers expect while scaling massively to serve the needs of all of Texas? And, of course, not break the bank. Tyler transformed how they provided support by rapidly deploying advanced knowledge-sharing techniques across multiple departments. This gave them over 300% improvement in productivity...in three months. Come join this interactive session to learn the techniques used to transform the company's productivity, drive customer success, and maintain employee satisfaction during this period of dramatic change.
VP, Support Services, Courts & Justice Division, Tyler Technologies, Inc.
Publish Date: October 21, 2014
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Peg Rodarmel, SVP, Subscription Services, Infor
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