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Conference Presentation

2019: The Year of SMART Support

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As 2019 continues, Support leaders will need to focus on SMART support. SMART for the business, the customer, and the employee. It is up to Support leaders to guide the pace of transformation and change. We need to work to create plans to accelerate the innovation in support. We are capable of building the platform for SMART Support and we have the business, the customers, and our employees relying on us to do that. Join Judith Platz, VP of Support Services and Distinguished Researcher, John Ragsdale as they share their thoughts on Support in 2019 and beyond.

Presented By:

Judith Platz

VP, Support Services Research, TSIA

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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