TSIA Conference Speaking Opportunities

Consider Speaking at a Future TSIA Conference!

Receive professional recognition for your accomplishments and establish yourself as a tech industry thought leader by sharing your methodologies and business strategies.

Each year we seek accomplished technology and services professionals to share their expertise at TSIA conferences.

If you are interested in future speaking opportunities, let us know!

By becoming a speaker, you will also receive a complimentary registration* to the conference you are speaking at, making it the most economical way to attend the technology industry's premier learning and networking event!

* Complimentary registration is limited to one per session. Co-speakers can use membership vouchers or will receive special pricing.

Speaker Qualifications and Conditions

Before you apply for one of our speaking opportunities, be sure to read the speaker qualifications and conditions outlined below.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA Consulting Alliance Partner. Members are eligible only for presentations in the research practice area(s) of current membership
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration
  • TSIA Marketing Partners are required to contract for speaking sessions
  • Session topic must relate to at least one of this year's topics

We require presentations to provide a list of actionable takeaways that attendees can take back and improve their organizations. Here is what we are looking for in TSIA Conference speakers:

  • Practical advice on how to improve care, lower costs, increase efficiencies, or increase revenue
  • Passionate about sharing knowledge with others
  • First-hand experience with the subject matter
  • Able to share the ROI or benefits that resulted from the new program, technology, solution, or process
  • Creative, dynamic presenters

Recommended Speaking Topics

Need inspiration for your session? You're in the right place.

TSIA conferences are designed to help technology and services leaders network, share ideas, and learn about the latest trends. Here is a list of example topics:

Customer Success

  • Using the Dynamic Engagement Model for Scale and Efficiency
  • Creating Immediate Customer Value Through Onboarding
  • Innovative Customer Success Portfolios That Deliver Customer Value
  • Creating Digital Touch Capability in Your Customer Success Organization
  • Enabling Customer Success Through Channel Partners
  • Product Management & Customer Success Handshake

Education Services

  • The Role of Education Services in Customer Onboarding
  • Coping with COVID: The Future of Training (and Revenue) in the Absence of Face-to-Face Delivery
  • Formulating Next Generation Education Offers
  • Strategies for Driving Content Consumption
  • Best Practices for Learning Subscription Renewals
  • Digital Learning Strategy

Expand Selling

  • Customer Engagement Models to Drive Upsell & Cross-Sell
  • Becoming LAER Efficient
  • Customer Growth in XaaS
  • Migrating On-Premise Customers to XaaS
  • Using Customer Data and Analytics for Customer Growth
  • Gaining Cross-Functional Collaboration for Expand Selling

Field Services/Industrial Equipment

  • Aligning Service Strategy
  • Talent Management Strategies to Enhance Retention of Field Service Staff
  • Field Service Utilization
  • Creating Differentiated Field Service Offers That Increase Customer Value
  • Outsourcing Field Services to a 3rd Party Provider
  • Cost Per On-Site Incident
  • Spare Parts Emerging Trends

Managed Services

  • Growing Young Managed Services Businesses
  • Managed Services Optimal Delivery Structure
  • Starting a New Managed Services Business
  • Managed Services Tools and Platforms
  • Defining a Managed Services Organization Structure
  • Outcome-Based Service Offerings

Professional Services

  • Best Practices in Professional Services Partner Identification and Enablement
  • Accelerating Customer Time to Value Through Professional Services Best Practices
  • Engineering Professional Services Offers to Maximize Customer Value and Outcomes
  • Next-Generation Resource Management and Capacity Planning
  • Optimizing Professional Services for XaaS
  • Optimizing Services and Sales Collaboration to Increase Company Revenue Growth

Service Revenue Generation

  • Unifying LAER for Revenue Growth
  • Renewing Subscription Plans via Channel Partners
  • Optimizing Renewal Rates for Support Contracts
  • Upselling to Premium Support
  • Innovative Customer Success Portfolios That Deliver Customer Value
  • Innovative Premium Support Portfolios That Deliver Value
  • Building Effective Outcome-Based Service Offerings
  • Connecting Service Offers to Business Value

Subscription Sales

  • Bridging the Value Gap Between Sales and Success
  • Sales Compensation Models for XaaS
  • Outcome-Based Selling
  • Impact of XaaS on Sales Organization Structure
  • Customer Lifecycle Revenue Optimization

Support Services

  • Aligning Service Strategy
  • Support Organizational Structures
  • Top Trends for Self-Service
  • Support Services CSAT and Loyalty
  • Proactive, Preventive, Predictive Capabilities
  • Total Customer Experience

XaaS Channel Optimization

  • Best Practice for XaaS Partner Ecosystem
  • XaaS Partner Channel Success
  • The Critical Role of Segmentation in XaaS
  • Upsell & Cross-Sell Through Channel Partners
  • Partner Enablement for LAER Capabilities

XaaS Product Management

  • Examples of Value and Outcome-Based Technology Offers
  • Craft and Optimize Value and Outcome-Based Pricing
  • Influencing the Product Roadmap
  • Adapting the New Product Introduction (NPI) Process for the XaaS Business Model
  • Measuring Innovation
  • Reengineering the Business With Platforms
  • XaaS Metrics That Matter for XaaS Offer Success
  • Product Management and Customer Success Handshake

Technology/Digital Engagement

  • Transform Services with Artificial Intelligence (AI)
  • Digital Engagement Channels for Sales and Service
  • Turning Customer Communities Into a Strategic Corporate Asset
  • Sales Digital Transformation
  • Optimizing Overall Cost of Sales
  • Enhancing Sales Productivity Through Technology
  • Enabling and Optimizing Self-Service Through Technology

Future Leaders

  • Developing Support Employee Behaviors to Facilitate and Support Employee Career Direction and Growth
  • Keys to Support Employee Engagement: Providing a Path to Career Growth Within Support Services
  • Leaders of Tomorrow: What Are Companies Doing to Identify and Invest in Their Next-Generation Leaders?
  • Support 101 for Individual Contributors and Managers
  • How to Groom Leaders: Top Five Things Someone Moving Into Support Leadership Needs to Know

Diversity, Equity, & Inclusion

  • The Case for Diversity, Equity, and Inclusion
  • Benchmarking Diversity, Equity, and Inclusion Practices
  • Diversity, Equity, and Inclusion Transparency: What and Why to Publish
  • Diversity, Equity, and Inclusion Improvement Initiatives: Successes and Learnings
  • The Role of Diversity, Equity, and Inclusion Leadership
  • Building Diversity, Equity, and Inclusion in Products
  • Award Winning Diversity, Equity, and Inclusion Programs

Questions?

For questions regarding the speaker application process, status, or all other inquiries, contact Christi Holzer, TSIA’s Director, Conferences & Event Technology at christi.holzer@tsia.com.

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Technology & Services Industry Association

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