Technology & Services World Conference | Call for Speakers | TSIA

Update on Future TSW Events

TSIA has transformed its spring TSW conference formerly scheduled for May 4-6 in San Diego, into TSW Live! on May 5-6. We look forward to bringing the energy of the in-person conference to this FREE virtual event. Learn more about TSW Live! Also check out updated information about TSW Las Vegas 2020 and TSW San Diego cancellation FAQs.

Consider Speaking at a Future TSW Conference!

Receive professional recognition for your accomplishments and establish yourself as a tech industry thought leader by sharing your methodologies and business strategies.

Each year we seek accomplished technology and services professionals to share their expertise at TSW.

If you are interested in future speaking opportunities, let us know!

By becoming a speaker, you will also receive a complimentary registration* to TSW, making it the most economical way to attend the technology industry's premier learning and networking event!

* Complimentary registration is limited to one per session. Co-speakers can use membership vouchers or receive 25% off the conference fee.

Recommended Speaking Topics

Need inspiration for your session? You're in the right place.

The TSW conference is designed to help technology and services leaders network, share ideas, and learn about the latest trends. Here is a list of example topics:

Customer Success

Efficiently Using Your Customer Success Resources Throughout the Customer Life Cycle – Plan, Implement, Monitor, and Optimize (PIMO)
Value Realization: Customer Success Capabilities That Deliver Against the Promise of Your Technology and Services
Fostering the Customer Success and Product Management Relationship
Best Practices in Customer Onboarding
Leveraging Customer Success to Improve Sales Processes and Accelerate Revenue Growth
Automation of Customer Success Processes

Education Services

Evolving the Education Services/Channel Partner Relationship to Develop Content and/or Sell Education Offers
Building a Successful Training Credit Program
Engineering Joint Service Offers; Partnering with Other Organizations to Create Premium Service Offers That Drive Customer Success
Usage of Technology Such As Virtual/Augmented Reality, Machine Learning, Chat Bots, and Robotic Process Automation to Enhance the Learning Experience and/or Education Services Operations
Bundling Education Offers with the Product and How Education Services Monetizes the Offer
Optimizing the Customer Success Relationship to Drive Learning Content Consumption

Expand Selling

Linking the Letters of LAER: How Better Land and Adopt Leads to Better Expansion and Renewal
Making the Renewal an Opportunity for Growth – Not Just Staying the Same
Engaging Services and Customer Success in the Sales Process
Data-Driven Selling
Grow Revenue Faster Than the Cost of Sales
Helping Sales Sell Services
Driving Upsells with Services and Customer Success
Generating Leads Through Services and Customer Success Interactions

Field Services/Industrial Equipment

Fighting Offer Commoditization and Protecting Product-Attached Revenue Streams
Digital Transformation of Hardware and Equipment Companies
Optimizing Service Delivery to Decrease Cost and Improve the Customer Experience
Emerging Trends in Spare Parts, Supply Chain, and Logistics
Workforce Management Tools, Techniques, and Best Practices
Building New Service Offers and Creating New Revenue Streams with IoT-Enabled Services

Managed Services

Evolving From Product Provider to Managed Provider
Optimizing the Managed Services Organization
Evolving Delivery Operations from Reactive to Proactive
Innovation in Automation of Managed Delivery
Keys to Successfully Selling Managed Services
Modernizing Manages Services Offer Development

Professional Services

Best Practices in Professional Services Partner Identification and Enablement
Accelerating Customer Time to Value Through Professional Services Best Practices
Engineering Professional Services Offers to Maximize Customer Value and Outcomes
Next-Generation Resource Management and Capacity Planning
Optimizing Professional Services for XaaS
Optimizing Services and Sales Collaboration to Increase Company Revenue Growth

Service Revenue Generation

Automating Renewals for the Long Tail of Small-Dollar Contracts
Harmonizing Service Offers Through a Converged Portfolio Team
Innovations in Service Offer Packaging: Accelerators and “Credits and Points” Programs
Managing Service Offers and Renewal Processes Through Mergers and Acquisitions
The Role of the Channel Partner in Renewing Subscription Service Offers

Subscription Sales

Developing Vertical Capabilities to Drive Revenue Growth
How to Hire, Train, and Develop Sales People to Sell Business Outcomes
How Improving the Sales and Services Handshake Grows XaaS Revenues
How Changes to Measurement and Compensation Change Sales Behaviors
Taking a Traditional Software Company on the Journey to XaaS (Anything-as-a-Service)
Best Practices for Resourcing High Value XaaS Pursuits

Support Services

Digital Engagement: How to Effectively Engage with Today’s Increasingly Digital Customers
Overhauling Hiring Processes to Attract Top Talent, Including Millennials and Gen Z
Elements of Effective Employee Retention Programs
Re-Engineering and Designing Support Roles for the Future
Creating a Support Organizational Structure to Overcome Business, Geography, and Product Lines
Support Outsourcing: How to Do It Well, How to Recover From a Bad Experience, and Success Stories
Innovative Support Technology: Live Demos and Use Cases for Extreme Automation
Support Skills Management and Employee Training
How Support Organizations Are Successfully Collaborating With Other Business Lines
Organizational Design and Implementation of New Support Models to Move to XaaS Support
What Great Employee Loyalty Programs Look Like

XaaS Channel Optimization

Best Practices in Successfully Migrating Partners from On-Prem to As-a-Service Models
Partner Economic Engines for As-a-Service Offerings
Evolving Partner Channel KPIs to drive XaaS Adoption, Expansion, and Renewal
Migrating the Tech Vendor’s Sales Force to As-a-Service Compensation Models
Effective Partnering Models for Driving As-a-Service Offerings
Making XaaS Offerings and Initiatives Channel-Ready
Creative Options to Help Channel Partners Invest in New XaaS Capabilities
The Evolution of Channel Programs to Serve XaaS

XaaS Product Management

Measuring the Customer’s Realized Outcomes
Strategies and Tactics to Create a XaaS Culture
Customer Transition Programs – Perpetual to Subscription Licenses and Deployments
Case Studies: Value-Based or Outcome-Based Pricing
Proactive Engineering for Product Adoption
Automating the Onboarding Customer Experience
Product Management and Customer Success Handshakes

Social & Technology

Self-Service Chat Bots: Implementation, Maintenance, and ROI to Expect
Best Practices for Interacting with Customers via Digital Channels
How Virtual, Augmented, and Merged Reality Can Streamline Service Delivery
Robotic Process Automation (RPA): Use Cases for RPA in Services
Self-Service Renewal Automation
Next Gen Sales: What Tools are Sales Leaders Implementing to Stay Ahead of the Curve?

Future Leaders

Developing Support Employee Behaviors to Facilitate and Support Employee Career Direction and Growth
Keys to Support Employee Engagement: Providing a Path to Career Growth Within Support Services
Leaders of Tomorrow: What Are Companies Doing to Identify and Invest in Their Next-Generation Leaders?
Support 101 for Individual Contributors and Managers
How to Groom Leaders: Top Five Things Someone Moving Into Support Leadership Needs to Know

Diversity & Inclusion

The Case for Diversity and Inclusion
Benchmarking Diversity and Inclusion Practices
Diversity and Inclusion Transparency: What and Why to Publish
Diversity and Inclusion Improvement Initiatives: Successes and Learnings
The Role of Diverse and Inclusive Leadership

Questions?

For questions regarding the speaker application process, status, or all other inquiries, contact Christi Holzer, TSIA’s Director, Conferences & Event Technology at christi.holzer@tsia.com.