Technology & Services World Conference | Call for Speakers | TSIA

Consider Speaking at a Future TSW Conference!

Receive professional recognition for your accomplishments and establish yourself as a tech industry thought leader by sharing your methodologies and business strategies.

Each year we seek accomplished technology and services professionals to share their expertise at TSW.
If you are interested in future speaking opportunities, let us know!

* Complimentary registration is limited to one per session. Co-speakers can use membership vouchers or receive 25% off the conference fee.

Recommended Speaking Topics

Need inspiration for a session? You're in the right place.

The TSW conference is designed to help technology and services leaders network, share ideas, and learn about the latest trends.
Here’s a list of example topics:

Customer Success

Monetizing Customer Success at Scale
Thinking Digital First in Customer Success Engagement Models
Value Realization: Customer Success Capabilities That Deliver Against the Promise of Your Technology and Services
Customer Success Organizations with Direct Revenue Responsibility
Using Executive and Customer Advisory Boards to Improve Adoption and Engagement
Fostering the Customer Success and Product Management Relationship
Customer Success Talent Acquisition and Talent Management

Education Services

Customer Education: Alternative Routes to Market
How Academic Alliances Are Reaching the Next Generation User
Enhancing Customer Experience via Education Services and Customer Success Partnership
Virtual Reality, Augmented Reality, and Artificial Intelligence
In-Product Performance Support
Customer Education Consumption Analytics Best Practices

Expand Selling

Engaging Services and Customer Success in the Sales Process
Data-Driven Selling
Grow Revenue Faster Than the Cost of Sales
Creative and Innovative Uses of Service Interactions to Help and Grow Customers
Helping Sales Sell Services
Driving Upsells with Services and Customer Success
Generating Leads Through Services and Customer Success Interactions

Field Services/Industrial Equipment

Fighting Offer Commoditization and Protecting Product-Attached Revenue Streams
Digital Transformation of Hardware and Equipment Companies
Optimizing Service Delivery to Decrease Cost and Improve the Customer Experience
Emerging Trends in Spare Parts, Supply Chain, and Logistics
Workforce Management Tools, Techniques, and Best Practices
Building New Service Offers and Creating New Revenue Streams with IoT-Enabled Services

Managed Services

Evolving From Product Provider to Managed Provider
Optimizing the Managed Services Organization
Best Practices in Customer Success for Managed Services
Innovation in Automation of Managed Delivery
Keys to Successfully Selling Managed Services
Building the Managed XaaS (Anything-as-a-Service) “Whole Offer” Through Product and Services

Professional Services

Best Practices in Professional Services Partner Identification and Enablement
Accelerating Customer Time to Value Through Professional Services Best Practices
Engineering Professional Services Offers to Maximize Customer Value and Outcomes
Next-Generation Resource Management and Capacity Planning
Optimizing Professional Services for XaaS
Optimizing Services and Sales Collaboration to Increase Company Revenue Growth

Service Revenue Generation

Automating Renewals for the Long Tail of Small-Dollar Contracts
Harmonizing Service Offers Through a Converged Portfolio Team
Innovations in Service Offer Packaging: Accelerators and “Credits and Points” Programs
Managing Service Offers and Renewal Processes Through Mergers and Acquisitions
The Role of the Channel Partner in Renewing Subscription Service Offers

Subscription Sales

Developing Vertical Capabilities to Drive Revenue Growth
How Changes to Measurement and Compensation Change Sales Behaviors
Taking a Traditional Software Company on the Journey to XaaS (Anything-as-a-Service)
How A Managed Services Provider Accelerates XaaS Growth
How Technology Can Help Sellers to Position Business Outcomes
Best Practices for Resourcing High Value XaaS Pursuits
How Improving the Sales and Services Handshake Grows XaaS Revenues

Support Services

Digital Engagement: How to Effectively Engage with Today’s Increasingly Digital Customers
Overhauling Hiring Processes to Attract Top Talent, Including Millennials and Gen Z
Elements of Effective Employee Retention Programs
Re-Engineering and Designing Support Roles for the Future
Creating a Support Organizational Structure to Overcome Business, Geography, and Product Lines
Support Outsourcing: How to Do It Well, How to Recover From a Bad Experience, and Success Stories
Innovative Support Technology: Live Demos and Use Cases for Extreme Automation
Support Skills Management and Employee Training
How Support Organizations Are Successfully Collaborating With Other Business Lines
Organizational Design and Implementation of New Support Models to Move to XaaS Support
What Great Employee Loyalty Programs Look Like

XaaS Channel Optimization

Best Practices in Successfully Migrating Partners from On-Prem to As-a-Service Models
Partner Economic Engines for As-a-Service Offerings
Evolving Partner Channel KPIs to drive XaaS Adoption, Expansion, and Renewal
Migrating the Tech Vendor’s Salesforce to As-a-Service Compensation Models
New Partner Types and New Channel Types in As-a-Service
Creative Options to Help Channel Partners Invest in New XaaS Capabilities
The Evolution of Channel Programs to Serve XaaS

XaaS Product Management

Effective Monetization Strategies: Platforms & APIs
Value-Based or Outcome-Based Pricing Case Studies
Successful Product Management and Customer Success Handshakes
Accelerating Product Release Cadences: Handling the Ripple Effect Across the Organization
XaaS Offer Life Cycle Management
XaaS Metrics that Matter for Product Management: What’s on Your Dashboard?
Driving the Changes in XaaS Culture and Skills
Business Model Transition Case Studies

Social & Technology

Self-Service Chat Bots: Implementation, Maintenance, and ROI to Expect
Best Practices for Interacting with Customers via Digital Channels
How Virtual, Augmented, and Merged Reality Can Streamline Service Delivery
Robotic Process Automation (RPA): Use Cases for RPA in Services
How Video is Being Used for Support Communication, Self-Service, and Delivering Learning Content

Future Leaders

Developing Support Employee Behaviors to Facilitate and Support Employee Career Direction and Growth
Keys to Support Employee Engagement: Providing a Path to Career Growth Within Support Services
Leaders of Tomorrow: What Are Companies Doing to Identify and Invest in Their Next-Generation Leaders?
Support 101 for Individual Contributors and Managers
How to Groom Leaders: Top Five Things Someone Moving Into Support Leadership Needs to Know

Questions?

For questions regarding the speaker application process, status, or all other inquiries, contact Christi Holzer, TSIA’s Director, Conferences & Event Technology at christi.holzer@tsia.com.