TSW Conference Speaking Opportunities

Share Your Passion for Technology by Speaking at TSW!

Receive professional recognition for your accomplishments and establish yourself as a tech industry thought leader by sharing your methodologies and business strategies.

We are seeking accomplished technology and services professionals to share their expertise at TSW Las Vegas 2019, taking place October 21-23!

By becoming a speaker, you will also receive a complimentary registration* to TSW, making it the most economical way to attend the technology industry's premier learning and networking event!

* Complimentary registration is limited to one per session. Co-speakers can use membership vouchers or receive 25% off the conference fee.

How to Become a TSW Speaker

We invite you to submit a proposal and add your voice to the technology and services community.

Read the speaker guidelines and fill out the speaker application before Friday, June 14, 2019 for this opportunity to be heard, be recognized, and share your expertise with your industry peers!

Apply to Speak

Applicants will be notified by early July regarding the status of their application.

Speaker Qualifications and Conditions

Before you apply for one of our speaking opportunities, be sure to read the speaker qualifications and conditions outlined below.

Speaker guidelines, session requirements and additional details needed for approved speaker applications can be found in the Speaker Guidelines PDF.

  • Speakers must be an employee of a TSIA member company, or a representative from a current authorized TSIA Consulting Alliance Partner. Members are eligible only for presentations in the research practice area(s) of current membership
  • Only 1 complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration
  • TSIA Marketing Partners are required to contract for speaking sessions
  • Session topic must relate to at least one of this year's topics

We require presentations to provide a list of actionable takeaways that attendees can take back and improve their organizations. Here is what we are looking for in TSW speakers:

  • Practical advice on how to improve care, lower costs, increase efficiencies, or increase revenue
  • Passionate about sharing knowledge with others
  • First-hand experience with the subject matter
  • Able to share the ROI or benefits that resulted from the new program, technology, solution, or process
  • Creative, dynamic presenters

Recommended Speaking Topics

Need inspiration for your session? Here’s a list of recommended topics.

The TSW Las Vegas 2019 conference is designed to help technology and services leaders network, share ideas, and learn about the latest trends in the industry. Our 2019 agenda will cover these priority topics:

Customer Success

  • Monetizing Customer Success at Scale
  • Thinking Digital First in Customer Success Engagement Models
  • Value Realization: Customer Success Capabilities That Deliver Against the Promise of Your Technology and Services
  • Customer Success Organizations with Direct Revenue Responsibility
  • Using Executive and Customer Advisory Boards to Improve Adoption and Engagement
  • Fostering the Customer Success and Product Management Relationship
  • Customer Success Talent Acquisition and Talent Management

Education Services

  • Customer Education: Alternative Routes to Market
  • How Academic Alliances Are Reaching the Next Generation User
  • Enhancing Customer Experience via Education Services and Customer Success Partnership
  • Virtual Reality, Augmented Reality, and Artificial Intelligence
  • In-Product Performance Support
  • Customer Education Consumption Analytics Best Practices

Expand Selling

  • Engaging Services and Customer Success in the Sales Process
  • Data-Driven Selling
  • Grow Revenue Faster Than the Cost of Sales
  • Creative and Innovative Uses of Service Interactions to Help and Grow Customers
  • Helping Sales Sell Services
  • Driving Upsells with Services and Customer Success
  • Generating Leads Through Services and Customer Success Interactions

Field Services/Industrial Equipment

  • Fighting Offer Commoditization and Protecting Product-Attached Revenue Streams
  • Digital Transformation of Hardware and Equipment Companies
  • Optimizing Service Delivery to Decrease Cost and Improve the Customer Experience
  • Emerging Trends in Spare Parts, Supply Chain, and Logistics
  • Workforce Management Tools, Techniques, and Best Practices
  • Building New Service Offers and Creating New Revenue Streams with IoT-Enabled Services

Managed Services

  • Evolving From Product Provider to Managed Provider
  • Optimizing the Managed Services Organization
  • Best Practices in Customer Success for Managed Services
  • Innovation in Automation of Managed Delivery
  • Keys to Successfully Selling Managed Services
  • Building the Managed XaaS (Anything-as-a-Service) “Whole Offer” Through Product and Services

Professional Services

  • Best Practices in Professional Services Partner Identification and Enablement
  • Accelerating Customer Time to Value Through Professional Services Best Practices
  • Engineering Professional Services Offers to Maximize Customer Value and Outcomes
  • Next-Generation Resource Management and Capacity Planning
  • Optimizing Professional Services for XaaS
  • Optimizing Services and Sales Collaboration to Increase Company Revenue Growth

Service Revenue Generation

  • Automating Renewals for the Long Tail of Small-Dollar Contracts
  • Harmonizing Service Offers Through a Converged Portfolio Team
  • Innovations in Service Offer Packaging: Accelerators and “Credits and Points” Programs
  • Managing Service Offers and Renewal Processes Through Mergers and Acquisitions
  • The Role of the Channel Partner in Renewing Subscription Service Offers

Subscription Sales

  • Developing Vertical Capabilities to Drive Revenue Growth
  • How Changes to Measurement and Compensation Change Sales Behaviors
  • Taking a Traditional Software Company on the Journey to XaaS (Anything-as-a-Service)
  • How A Managed Services Provider Accelerates XaaS Growth
  • How Technology Can Help Sellers to Position Business Outcomes
  • Best Practices for Resourcing High Value XaaS Pursuits
  • How Improving the Sales and Services Handshake Grows XaaS Revenues

Support Services

  • Digital Engagement: How to Effectively Engage with Today’s Increasingly Digital Customers
  • Overhauling Hiring Processes to Attract Top Talent, Including Millennials and Gen Z
  • Elements of Effective Employee Retention Programs
  • Re-Engineering and Designing Support Roles for the Future
  • Creating a Support Organizational Structure to Overcome Business, Geography, and Product Lines
  • Support Outsourcing: How to Do It Well, How to Recover From a Bad Experience, and Success Stories
  • Innovative Support Technology: Live Demos and Use Cases for Extreme Automation
  • Support Skills Management and Employee Training
  • How Support Organizations Are Successfully Collaborating With Other Business Lines
  • Organizational Design and Implementation of New Support Models to Move to XaaS Support
  • What Great Employee Loyalty Programs Look Like

XaaS Channel Optimization

  • Best Practices in Successfully Migrating Partners from On-Prem to As-a-Service Models
  • Partner Economic Engines for As-a-Service Offerings
  • Evolving Partner Channel KPIs to drive XaaS Adoption, Expansion, and Renewal
  • Migrating the Tech Vendor’s Salesforce to As-a-Service Compensation Models
  • New Partner Types and New Channel Types in As-a-Service
  • Creative Options to Help Channel Partners Invest in New XaaS Capabilities
  • The Evolution of Channel Programs to Serve XaaS

XaaS Product Management

  • Effective Monetization Strategies: Platforms & APIs
  • Value-Based or Outcome-Based Pricing Case Studies
  • Successful Product Management and Customer Success Handshakes
  • Accelerating Product Release Cadences: Handling the Ripple Effect Across the Organization
  • XaaS Offer Life Cycle Management
  • XaaS Metrics that Matter for Product Management: What’s on Your Dashboard?
  • Driving the Changes in XaaS Culture and Skills
  • Business Model Transition Case Studies

Social & Technology

  • Self-Service Chat Bots: Implementation, Maintenance, and ROI to Expect
  • Best Practices for Interacting with Customers via Digital Channels
  • How Virtual, Augmented, and Merged Reality Can Streamline Service Delivery
  • Robotic Process Automation (RPA): Use Cases for RPA in Services
  • How Video is Being Used for Support Communication, Self-Service, and Delivering Learning Content

Future Support Services Leaders

  • Developing Support Employee Behaviors to Facilitate and Support Employee Career Direction and Growth
  • Keys to Support Employee Engagement: Providing a Path to Career Growth Within Support Services
  • Leaders of Tomorrow: What Are Companies Doing to Identify and Invest in Their Next-Generation Leaders?
  • Support 101 for Individual Contributors and Managers
  • How to Groom Leaders: Top Five Things Someone Moving Into Support Leadership Needs to Know


For questions regarding the speaker application process, status, or all other inquiries, contact Christi Holzer, TSIA’s Director, Conferences & Event Technology at christi.holzer@tsia.com.