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Have you ever wondered how the pricing of professional services could evolve amidst the monumental industry changes happening today? Pricing has always been a pivotal aspect of business strategy, but sole reliance on traditional methods won’t cut it anymore. If you’re looking to stay ahead in your industry, understanding the art and science of pricing is more crucial than ever.

The managed services landscape is booming. As more organizations outsource IT and other critical business functions to managed service providers (MSPs), practical tools to measure success in this domain become paramount. However, ‌traditional metrics—centered around cost reduction and service levels—no longer suffice in a world increasingly driven by outcomes. Are you capturing the total value that managed service providers deliver?

Let’s explain what the SaaS fish model is and how you can negotiate your way through the fish as a SaaS business.

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If you’re seeking to understand channel partnerships’ pivotal role in driving ARR growth, you're in the right place. Welcome to “The State of XaaS Channel Partnerships 2024” report, an industry update on the new normal for vendors and partners in subscription-based XaaS (technology as a service).

Throughout 2023, field service leaders faced many challenges influenced by economic uncertainties, the omnipresence of artificial intelligence (AI), and the day-to-day intricacies of overseeing essential organizations.

Are you navigating the complexity of industrial equipment (IE) services? Whether you're a seasoned service executive at an industrial equipment company or an innovative leader within an original equipment manufacturer (OEM), the “The State of Services for Industrial Equipment Manufacturers 2024” report is your guide to mastering the current landscape.

As professional services are a central part of successful customer journey outcomes, it’s important to discuss some key questions about how to define them, especially as services convergence and the blurring of previously clear lines continue apace. So, what are professional services?