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Listen to this free support services virtual summit on self-service service success and deflection, hosted by TSIA and our partners, Coveo and DB Kay & Associates, Inc. During this 4-hour recorded event, guest speakers from Extreme Networks, Hewlett-Packard, Informatica, and more, discuss how their companies are currently measuring success and deflection in their self-service offering, as well as share self-service best practices and learnings you can apply to your own organization.
In this virtual event, we talk about the top issues related to self-service, including:
You will learn why self-service support is important to the top and bottom line financial performance for support and why measuring its success is key to internal and external conversations relative to satisfaction and loyalty. We'll also be highlighting ways to stop the internal arguments regarding accuracy of these numbers.
This recorded event is co-moderated by TSIA’s VP of Technology and Social Research, John Ragsdale, and VP of Customer Success & Support Services Research, Judith Platz. You will also learn from the following industry professionals:
Editor's Note: This online event has already passed. To learn more about the topics discussed, as well as about membership in TSIA's Support Services research practice, contact us here.
Post Date: October 4, 2016
Nicole Dornsife is the former senior content manager for TSIA. She has over 10 years of experience writing for the software and SaaS industries, and joined TSIA in 2014. She managed the TSIA blog and regularly collaborated with TSIA's research team and partner companies to publish their insights on the latest news in the technology and services industry. She also provided editorial support for TSIA’s conferences.
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The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.