The tech industry’s premier event for technology professionals driving organizational change is almost here!
At TSIA World Interact, global technology leaders gather to network and learn how to tackle the most demanding challenges they face on the path to profitable XaaS. The event will be held May 8-10, 2023, at the Orlando World Center Marriott. This conference has been reimagined this year to create a new, dynamic experience for attendees, emphasizing interaction—meaning more interactive sessions and networking than ever before!
For 17 years, TSIA has been producing events for the technology industry by providing meaningful data, insights, and actionable advice to drive profitability for companies across the full spectrum of tech. Companies from around the world send executives and business professionals to our conferences to discuss and discover solutions for driving profitability and growth.
Interact provides an immersive experience for technology professionals driving organizational change. With an agenda offering numerous networking events and transformational educational content, this conference brings together a remarkable community of global senior tech industry executives and top talent across product, revenue, and services.
TSIA World Interact is a can’t-miss event for tech business leaders looking to find revenue, cut costs, and drive profits. Keep reading to learn more about this exciting upcoming event and for information on how to register for INTERACT 2023!
To help make sure you're ready for TSIA World Interact, we've put together a quick guide covering some of the highlights of this year's conference, including:
- Who Interact is for
- How to interact with industry leaders and peers
- How to get access to visionary thought leadership
- How to sign up for Interact 2023
Who is TSIA World Interact for?
Tech executives, line-of-business leaders, and XaaS strategists attend Interact to get a glimpse into the future of the technology industry from data and thought leaders experienced in providing proven strategic direction for organizational decision-makers.
Interact can be especially useful for tech leaders and professionals focused on the following areas:
- Service and delivery success
- Revenue growth
- Product and offer portfolio success
An Interact Pro Tip that can help you get the most out of your conference experience is to invite your team! This allows you to divide and conquer all the activities happening simultaneously at the conference. Bringing your team is a great way to take in the whole event and maximize the impact on your organization. Additionally, your management team can gain strength through the shared experience of attending Interact together.
Interact With Industry Leaders and Peers
What makes Interact so interactive and impactful? The answer is you.
This event offers diverse networking opportunities that create meaningful and impactful connections to help you get—or stay—on the path to profitable XaaS.
This year, we’ve prioritized peer interaction opportunities to help you engage with a wide variety of attendees at various stages of similar industry problem-solving. From curated small group discussions and facilitated networking table talks to having lunch with a leader, the goal is to bring you into the conversation with us to help find strategic solutions. It’s with this in mind that we’re offering several new session types, formats, and networking events for attendees
These breakout sessions present actionable advice for driving success in both bear and bull markets. We will explore the following tracks:
- Getting out of the Box and Impacting Change with Customer Learning
- Long-Term Success Strategies for Supporting Customers
- Taking Customer Success from Art to Science
- The Future of Professional Services
- Growing Recurring Revenues Profitably
- Digital Managed Services
- Defining Value for the Complete Offer Portfolio
This makes Interact a great opportunity to connect and collaborate with tech professionals from around the world to drive lasting organizational change.
Our communal area, the InteractZone, adds even more value to the Interact attendee experience, creating a town square environment where social events, meals, and breaks will take place. There are also several lounges available for you and your team to have your discussions, and most importantly, encounter our vibrant community of product and service developers.
Get Access to Visionary Thought Leadership
At Interact, TSIA senior executives and tech industry luminaries proudly present insightful and impactful thought leadership. The goal of these visionary keynotes and presentations is to help technology leaders and professionals find ways to navigate our current difficult economy using data and predictions.
Keynotes are informed by the data and industry conversations our senior executives have daily. These presentations are meant to give you the big picture but are also curated to deliver specific directions that you can bring back to your organization and implement for immediate benefits.
Our Executive VP and Executive Director, Thomas Lah, will present the opening keynote “You Can’t Cut Your Way to Success” to start the conversation about what strategies organizations need to adopt for SaaS profitability—as well as what mistakes to avoid. Our special guest speaker, Jim Roth, EVP of Customer Success at Salesforce, will discuss how to create a unified experience for your customer.
President and CEO of TSIA, J.B. Wood, will discuss an incredibly timely topic in the closing keynote “The Opportunities and Threats of AI on How Companies Sell and Serve B2B Customers in 2023”. It’s no secret that ChatGPT has made AI the hottest topic in business today, placing AI functionality in the hands of anyone who wants to try it. Thousands of sales, service, marketing, and training professionals are now giving serious thought to the ways AI can be used in their jobs and at their companies. As everyone is developing plans to do more with less, the timing of this technology is going to encourage people to try to act quickly.
This presentation will explore:
- The potentially constructive and dangerous uses of AI across the B2B customer lifecycle.
- How AI should (and should not) be adopted in the short term in specific areas of sales and service.
- What AI might mean to our customer’s ever-growing base of knowledge and how that may create subsequent demands on organizations.
In addition to these presentations, we will also host a panel discussion: “TSIA Researcher Hot Takes: Challenging the Common Wisdom of the Day”, where our research team will take the stage for a lively discussion that continues to be one of the most insightful and enjoyable events of the conference. Sometimes collaborative, sometimes contentious, this panel always delivers valuable moments of perspective and clarity that you and your team can take with you.
