- Focus Areas
- Strategic Services
Recruiting position title: Principal Customer Success Manager
Internal position title: Principal Member Success Manager (P-MSM)
Company: Technology Services Industry Association (TSIA)
Reports to: TBD
Status: Full-Time Employee
Location: San Diego – Rancho Bernardo
Level: Experienced, Non-Manager, 5 years min
Compensation: Upon request
The Technology Services Industry Association (TSIA) is the world's leading research organization dedicated to advancing the business of technology services. We are focused on helping services organizations grow and advance in the technology industry by providing world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs.
ABOUT THE ROLE
The Principal Member Success Manager (P-MSM) will work closely with leaders of TSIA’s Member Success, Sales and Research teams to increase member adoption and commercial performance within TSIA’s Enterprise account segments. This position will manage portfolio of accounts, with responsibility for member engagement, value delivery, and renewal performance.
The Principal Member Success Manager will serve as the primary interface between TSIA and a designated portfolio of accounts (i.e. members).
The P-CSM’s core responsibility is to ensure that members receive value through adoption of TSIA resources. This is accomplished through, but not limited to, the following activities on ongoing basis:
The P-CSM’s is responsible for delivering business outcomes related to the commercial growth of the assigned pool of accounts:
This position will be evaluated on the achievement of the following business outcomes against the individual’s assigned account pool:
Skills & Capabilities