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Finding the right governance model for your business transformation can be a trial-and-error exercise. IBM has adopted a governance model and approach to their world-wide support transformation that is client-centric and enables IBM's customers to influence and design the future of IBM Support. Learn how IBM is managing their world-wide support transformation (mistakes and successes!), to bring a greatly improved client support experience to their customers.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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