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Conference Presentation

Put the Client First in Your Support Transformation

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Finding the right governance model for your business transformation can be a trial-and-error exercise. IBM has adopted a governance model and approach to their world-wide support transformation that is client-centric and enables IBM's customers to influence and design the future of IBM Support. Learn how IBM is managing their world-wide support transformation (mistakes and successes!), to bring a greatly improved client support experience to their customers.

Presented By:

Robert McDonald

VP, Support Transformation and Training, IBM Transformation and Operations, IBM

Andrew Lee

VP, IBM Business Analytics Cloud Client Success and Support, IBM Hybrid Cloud, IBM

Publish Date: October 24, 2017

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