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Finding the right governance model for your business transformation can be a trial-and-error exercise. IBM has adopted a governance model and approach to their world-wide support transformation that is client-centric and enables IBM's customers to influence and design the future of IBM Support. Learn how IBM is managing their world-wide support transformation (mistakes and successes!), to bring a greatly improved client support experience to their customers.
VP, Support Transformation and Training, IBM Transformation and Operations, IBM
VP, IBM Business Analytics Cloud Client Success and Support, IBM Hybrid Cloud, IBM
Publish Date: October 24, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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