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Social media support has never been as important as it is today, because a significant stream of communications with customers flows via social networks. In this session, we will touch upon roadblocks and nuances we met while building successful social media support. We will tell how our social support schema influenced support in general and how our customers benefited from it.
Head Of Knowledge Management, Kaspersky Lab
Publish Date: May 6, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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