Conference Presentation

Kaspersky Lab Support Community in Numbers

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Social media support has never been as important as it is today, because a significant stream of communications with customers flows via social networks. In this session, we will touch upon roadblocks and nuances we met while building successful social media support. We will tell how our social support schema influenced support in general and how our customers benefited from it.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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