Conference Presentation

I Need a Hero! Using Education Services to Drive Customer Connections and Adoption

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

 

Join LivePerson (LP) as we discuss our recent global customer upgrade to a new platform and a usage-based pricing model.  How did LP connect thousands of its customers with necessary learning content during this critical milestone?  The company leveraged Education Services to create both meaningful customer connections and to drive product adoption. Come to this session to hear more about how our Hero program, which connects every LivePerson employee with multiple customers, enables achievement of one incredible goal.

 

Presented By:

Barry Lamm

Director, Center of Excellence, LivePerson

Publish Date: May 5, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.