Conference Presentation

Growing Service Revenues in Equipment Manufacturing Industries (Spring 2015)

This report is for Service Revenue Generation members only

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The product business is for most manufacturers of industrial equipment highly competitive and volatile. Service revenues are more predictable and stable. Nevertheless, most manufacturers of machines, all kind of instruments, industrial automation and equipment, in general, are still product centric.

Contracts are improving the customer relationship and customer intimacy with cross- and upsell opportunities.

This session will give you insights:

  • The latest trends in services. You get the result of TSIA’s Industrial Equipment & Technology 30 Index.
  • The results of TSIA Service Revenue Generation Benchmark Lite Study for industrial equipment and technology manufacturers.
  • Which capabilities and practices are needed to push the business with maintenance and support contracts?
  • How to improve customer relationship and customer intimacy with cross- and upsell opportunities?

This session addresses especially the challenges of manufactures of machines, instruments, automation technology and equipment.


TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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