Conference Presentation

Delivering That Customer Experience Just Got Tougher

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Expectations of the newer generation are for us to deliver faster, better, and more exceptional service. Can you honestly say you are prepared? Too many of us are focused on cost and efficiency and not on being a “customer comes first” organization. Join us to learn how to modernize your customer’s experience and deliver quality customer support regardless the channel.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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