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“The business value created by AI will reach $3.9T in 2022.” Gartner. At SAS we believe that Artificial Intelligence has the power to change the world and truly deliver on our Customer’s desire to deliver data driven decisions. Wherever our Customer is on their journey of using AI to transform their customer engagement, there is still a need for their AI solution partners to support them from a people, process and technology perspective. What has changed is the framework on how this support is delivered. No longer can we use the traditional route of linear handoffs between functions, but we need a dynamic, flexible and agile approach that is based on a customer journey that fits more to an infinity loop than a straight line. When you truly support a Customer at every step of their journey, you maximise their chance, and yours, at meaningful outcomes. Driving impactful outcomes results in growth in the strength and mutual investment in the partnership.
In this webinar we will talk through the SAS approach to our Customer’s infinity loop relationship with us including:
How we have set up our organisation to keep with the pace of technology change
The importance of our culture in ensuring that the customer experience is paramount
A case study to show this approach in practice
Head of Customer Success, SAS UKI
Sales Director, Commercial Business Unit, SAS UKI
Publish Date: May 6, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.