- Focus Areas
- Problems We Solve
The service industry is rapidly moving from a pure product focus to a customer outcome-based focus. New customer expectations, new models, and new capabilities will put tremendous pressure on today’s field services organizations to adapt, be relevant, and continue to deliver a key revenue stream for their companies.
At TSIA we help our members by providing assessments of their business through our validated benchmarking process, frameworks for best-of-breed operations, recommendations for actions and best practices, and exceptional networking with industry peers. Understanding the new capabilities required in the future while continuing to deliver today’s results will separate the winners from the losers in field services.
Every year, TSIA conducts a global services technology survey. We have compiled the results of this year's survey in the 2014 TSIA Heatmap, a popular annual report tracking the adoption of technology and tools in field services organizations.
TSIA conducts extensive research so you don’t have to. Our detailed analysis of the industry has identified a top set of field services business issues that we address through our research programs. Topics include outsourcing, mobility tools, knowledge management platforms, security considerations, leveraging social media, and much more.
An elite group of professionals representing the industry’s top field services organizations advise TSIA executive management on how best to deliver relevant programs, research, and events to its members.