Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
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Navigating Hybrid Work Training
Many organizations in today’s hybrid work settings also grapple with problems like keeping employees engaged, boosting productivity, and retaining talent. We believe that reimagining how and when team members receive training can effectively address these issues. In this article, we’ll share strategies that successful organizations employ to enhance training in a hybrid environment and support the transition back to the office for support services teams.
Support Services
Support Services
The State of Managed Services 2024
In our comprehensive “State of Managed Services 2024” report, we unravel pivotal moments from the past year, shedding light on the challenges that managed services members encounter to equip you with invaluable knowledge, enabling you to confront these challenges head-on and chart a course toward sustained success.
Managed Services
Managed Services
The State of Offering Management 2024
Creating compelling products and services is crucial. But how do industry leaders navigate this complex landscape? Enter offering management.
Offering Management
Offering Management
Revolutionizing Onboarding in Hybrid Work Environments
It should come as no surprise that traditional onboarding methods are facing unprecedented challenges in the modern hybrid work world, as they rely on face-to-face interactions.
Support Services
Support Services
The State of Technology Services 2024
If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.
Cross-Functional
Cross-Practice
The State of Customer Success 2024
Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.
Customer Success
Customer Success
State of Technology Business Models 2024
As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.
Cross-Functional
Cross-Practice
The State of Professional Services 2024
Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change.
Professional Services
Professional Services