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Why TSIA > Outcomes > Member Success Story with Coveo

Support Services Benchmarking

Member Success Story with Coveo

Watch this short video to learn how TSIA’s support services benchmark helped improve Coveo’s support organization. You’ll hear from Patrick Martin, Coveo’s Sr. Director, Technical Support, as he shares the results he saw from implementing the recommendations provided by the TSIA team after successfully completing two benchmarks.

As the Sr. Director, Technical Support, Patrick leads Coveo’s Customer Support Team, which is responsible for helping their customers successfully resolve technical issues.

TSIA has helped me build a strong and engaged organization because a lot of the changes that we put in place since our initial benchmark helped us increase our employee engagement by 18% in three years... and also lower the attrition in the team.

Coveo is a Relevance Platform Provider that offers their customers a way to personalize their digital customer experiences across their workplace, websites, ecommerce, and their services use case.


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