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Meet the TSIA Research Executive

TSIA’s Service Revenue Generation research practice, led by Jack Johnson, vice president of service revenue generation research, provides our members with deep insight on how to maximize recurring revenue services, renew more contracts, and drive member outcomes.

Jack works very closely with member companies who want to grow and retain their service revenue by helping them
build, price, sell, and retain service offers.

Watch this brief video to meet Jack and hear him talk about his professional experience as well as share his thoughts
on the value of being a TSIA member.

"I've been helping companies build and optimize their renewal practices for many, many, years, and it's a puzzle that I enjoy working with my members with, and it just continues to excite me."

Our thriving community of 35,000 services leaders rely on TSIA insights every day.


Interested in learning more? Talk to us about Service Revenue Generation membership.