Watch this brief video to see how TSIA helped this member create a business case for justifying the hiring of their first customer success manager.

Our thriving community of 35,000 services leaders rely on TSIA insights every day.


TSIA helps technology companies solve their top business challenges.

We are a research and advisory firm dedicated to helping technology companies achieve profitable growth through strategic use of their services. We’re a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best.