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Why TSIA > Outcomes > Member Success Story with HPE

Field Services Benchmarking

Member Success Story with HPE

In this video, Denise Harner, Business Operations Director at HPE Pointnext Services, speaks on the value of TSIA benchmarking, and the peer comparison, industry understanding, and insights it provides.

As the Business Operations Director, Denise provides support for long term planning and programs to enable efficiencies creating a better employee and customer experience. Her account services organization is responsible for the delivery of the customer experience, from product installation to maintenance and support.

For HPE, it's important to be a member of the TSIA practice, not just to identify opportunities and validate trends, but also to participate on the board and help be a part of that discussion for influencing future trends.

HP Enterprise is a global edge-to-cloud platform services company, helping businesses transform through connecting, protecting, analyzing data to help customers turn insights into outcomes.


Our thriving community of 40,000 services leaders rely on TSIA insights every day.


TSIA helps technology companies solve their top business challenges.

We are the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.
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