In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Why TSIA > Outcomes > Member Success Story with Hyland Software

Customer Success Premium Plus Membership

Member Success Story with Hyland Software

As part of their premium plus membership of TSIA’s Customer Success research practice, Hyland Software is able to bring in the TSIA team for an Advisory Services workshop to help solve a specific business challenge.

In this video, Justin Chappell, Director, Customer Experience at Hyland, shares his team’s experience with the “Customer Success Building Blocks” workshop and discusses how the guidance they received helped them build out their customer success motions.

As the Director of Customer Experience, Justin oversees all of Hyland’s Customer Success Operations teams as well as their voice of customer programs.

Without TSIA I wouldn't be able to really understand how to grow and mature our processes. Being able to understand where we're starting from with our benchmark, going through the workshop, and then being able to build upon that...and having a roadmap to success is super important for us.

Hyland Software is a content services provider.


Our thriving community of 40,000 services leaders rely on TSIA insights every day.


TSIA helps technology companies solve their top business challenges.

We are the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.
Find out what TSIA can do for you.