About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Customer Success
Education Services
Field Services
Managed Services
Professional Services
Service Offer Management
CRO Council
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
XaaS Speaking Engagements
STAR Awards
Become a Member
Resource Library
Webinars
TSIA Blog
Podcast
TSIA Books
Digital Transformation
Why TSIA
Our Data
Our Community
Outcomes
If you believe you are seeing this message in error, please let us know.
Why TSIA > Outcomes > Member Success Story with Hyland Software
As part of their premium plus membership of TSIA’s Customer Success research practice, Hyland Software is able to bring in the TSIA team for an Advisory Services workshop to help solve a specific business challenge.
In this video, Justin Chappell, Director, Customer Experience at Hyland, shares his team’s experience with the “Customer Success Building Blocks” workshop and discusses how the guidance they received helped them build out their customer success motions.
As the Director of Customer Experience, Justin oversees all of Hyland’s Customer Success Operations teams as well as their voice of customer programs.
Without TSIA I wouldn't be able to really understand how to grow and mature our processes. Being able to understand where we're starting from with our benchmark, going through the workshop, and then being able to build upon that...and having a roadmap to success is super important for us.
Hyland Software is a content services provider.
We are the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. Find out what TSIA can do for you.