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Why TSIA > Outcomes > Member Success Story with Hyland Software

Customer Success Premium Plus Membership

Member Success Story with Hyland Software

As part of their premium plus membership of TSIA’s Customer Success research practice, Hyland Software is able to bring in the TSIA team for an Advisory Services workshop to help solve a specific business challenge.

In this video, Justin Chappell, Director, Customer Experience at Hyland, shares his team’s experience with the “Customer Success Building Blocks” workshop and discusses how the guidance they received helped them build out their customer success motions.

As the Director of Customer Experience, Justin oversees all of Hyland’s Customer Success Operations teams as well as their voice of customer programs.

Without TSIA I wouldn't be able to really understand how to grow and mature our processes. Being able to understand where we're starting from with our benchmark, going through the workshop, and then being able to build upon that...and having a roadmap to success is super important for us.

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