Phil Nanus

VP, Customer Success Research

Phil Nanus is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.



Phil Nanus

Phil Nanus Talks About Customer Success

 
Strategic Services Journey Map

Top Customer Success Strategic Services Engagements

  • Establishing Customer Success Teams
  • Scaling & Optimizing Customer Success Teams
  • Customer Journey Mapping
  • Customer Success Maturity Assessment
 
 

See What I'm Up To

Check out the most recent customer success resources.


video-icon
Webinar

How Low Can You Go? Insights from TSIA's Low Touch Customer Success Study Webinar

Review some of the high-level findings from TSIA’s “2018 Best Practices in Low Touch Customer Success” study to help scale your organization.

video-icon
Webinar

How to Increase CSM Productivity and Improve Customer Engagement Webinar

Examine technologies and process changes that CS teams can leverage to scale their organization.

video-icon
Webinar

Building Customer Success at Scale Webinar

Join us as we bring together experts from across the industry to provide best practice guidance for scaling your customer success function.

video-icon
Webinar

3 Tips to Lower Sales Costs Using Your Customer Success Org Webinar

Join us to get three tips to lower your total sales and marketing costs using your customer success organization.

documents-icon
Research Report

Creating LAER Efficiency with Customer Success Research Report

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

documents-icon
Research Report

Delivering Customer Success via Partners - Results for Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

documents-icon
Research Report

Delivering Customer Success via Partners - Results for Non-Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

video-icon
Webinar

The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation Webinar

Learn why rethinking your customer segmentation strategy will equip you to grow closer to all of your customers and lead to higher ROI.

video-icon
Webinar

Working with Partners to Deliver Customer Success Webinar

Join us to learn findings from TSIA’s survey on delivering customer success via partners and find out which practices and metrics are critical.

video-icon
Webinar

The Key to Profitable Customer Experiences: The Right CSM Webinar

This webinar will reveal key insights on the critical components for a successful Customer Success strategy.

video-icon
Webinar

The State of Customer Success 2018 Webinar

Join us to learn key trends that will influence customer success organizations this year.

documents-icon
Research Report

The State of Customer Success: 2018 Research Report

This report features what’s trending in customer success this year and serves as a guide on how to achieve success in 2018 and beyond.