Phil Nanus

VP, Customer Success Research

Phil Nanus is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.



Phil Nanus

Phil Nanus Talks About Customer Success

 
Strategic Services Journey Map

Top Customer Success Strategic Services Engagements

  • Establishing Customer Success Teams
  • Scaling & Optimizing Customer Success Teams
  • Customer Journey Mapping
  • Customer Success Maturity Assessment
 
 

See What I'm Up To

Check out the most recent customer success resources.


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Webinar

3 Tips to Lower Sales Costs Using Your Customer Success Org Webinar

Join us to get three tips to lower your total sales and marketing costs using your customer success organization.

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Research Report

Creating LAER Efficiency with Customer Success Research Report

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

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Research Report

Delivering Customer Success via Partners - Results for Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

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Research Report

Delivering Customer Success via Partners - Results for Non-Participants Research Report

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

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Webinar

The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation Webinar

Learn why rethinking your customer segmentation strategy will equip you to grow closer to all of your customers and lead to higher ROI.

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Working with Partners to Deliver Customer Success Webinar

Join us to learn findings from TSIA’s survey on delivering customer success via partners and find out which practices and metrics are critical.

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The Key to Profitable Customer Experiences: The Right CSM Webinar

This webinar will reveal key insights on the critical components for a successful Customer Success strategy.

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The State of Customer Success 2018 Webinar

Join us to learn key trends that will influence customer success organizations this year.

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Research Report

The State of Customer Success: 2018 Research Report

This report features what’s trending in customer success this year and serves as a guide on how to achieve success in 2018 and beyond.

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Research Report

Customer Readiness Assessment Research Report

Customer onboarding is a crucial component of customer engagement. This assessment will help determine if your customer is ready to be onboarded.

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Research Report

Scaling Customer Success for SaaS Companies Research Report

For cloud companies, customer success holds the key to retaining customers and expanding revenues. Download the white paper.

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Research Report

Optimizing Your Services Organization for Customer Success Research Report

Download the checklist for optimizing your services organization for customer success including a framework for customer churn and retention