This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Phil Nanus

VP, Customer Success Research

Phil Nanus is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.

Phil Nanus

Phil Nanus Talks About Customer Success


How TSIA Advisory Works With You

Strategic Advisory graphic

Top Customer Success Advisory Engagements

  • Establishing Customer Success
  • The Building Blocks of Customer Success
  • Improving the Customer Experience
  • Using Customer Success to Create Sales Efficiencies
  • Predictive Customer Health Scores
  • Operationalizing the Customer Journey
  • Scaling Customer Success Through Partners

See What I'm Up To

Check out the most recent customer success resources.


The Next Level of Scaling Customer Success

Join us for this virtual summit to get ideas on how to innovate and effectively scale your Customer Success organization to make it more efficient.

Research Report

Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Custom

Get specific guidance and recommendations for customer success leaders during these challenging times.


Everything Will Change How COVID19 Becomes the Accelerator for Customer Success

Join Phil as he provides guidance and recommendations to customer success leaders during these challenging times.

Research Report

How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis

Short-term guidance and long-term opportunities for CS organizations that can make a lasting impact on both their customers and their company.


The State of Customer Success 2020

Find out what’s trending in customer success, what investments you should be making, and critical capabilities impacting the metrics that matter.

Research Report

The State of Customer Success: 2020

A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.


Customer Success Funding Model

Funding Models for Customer Success Organizations


Constructing the Next-Gen Support Agent: Why AI Is Required

Learn how to take your support agent teams to the next level with AI.


Accelerating the Customer Success and Product Management Handshake

Learn best practices that need to be put in place between customer success and product management to enable adoption.


Trends in Customer Success Compensation

Get findings from TSIA’s 2019 Customer Success Compensation Study, including key roles companies are hiring and how incentive structures are set up.

Research Report

TSIA Customer Success Benchmarking

This report explains the critical role the TSIA Customer Success Benchmark process can play in driving organizational transformation.


The State of Customer Success 2019

Learn what’s trending in customer success, investments you should make to help scale your team, and critical capabilities that will impact metrics.