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Phil Nanus

VP, Customer Success Research

Phil Nanus is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.



Phil Nanus

Phil Nanus Talks About Customer Success

 

How TSIA Advisory Works With You

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Top Customer Success Advisory Engagements

  • Establishing Customer Success
  • The Building Blocks of Customer Success
  • Improving the Customer Experience
  • Using Customer Success to Create Sales Efficiencies
  • Predictive Customer Health Scores
  • Operationalizing the Customer Journey
  • Scaling Customer Success Through Partners
 
 
 

Research and Webinars

Check out the most recent Customer Success resources.


Webinar
March 03

The State of Customer Success 2021

Get insight into the latest customer success research and trends and find out which investments you should be making to help scale your teams.

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Two Worlds Colliding Bringing Together Customer Success and Renewal Teams

Join us for a discussion on how to ensure cost-effective adoption, retention, and expansion and set expectations for CSMs and Renewals Specialists.

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Research Report

Compare and Contrast: Sales Account Manager to Customer Success Manager

This paper looks at differences between SAMs and CSMs and outlines the 7 mistakes management teams make when segmenting responsibilities between them.

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Research Report

Best Practices in Customer Onboarding

This paper lays out the three fundamentals of customer onboarding and explores differentiated practices that lead to accelerated results.

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Best Practices for Customer Success Onboarding

Get insight into common practices and processes for customer onboarding based on findings from TSIA’s 2020 Customer Success Onboarding survey.

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The Next Level of Scaling Customer Success

Join us for this virtual summit to get ideas on how to innovate and effectively scale your Customer Success organization to make it more efficient.

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Research Report

The Case for Services Convergence and Big “C” Customer Success

This report examines services convergence and Big "C" customer success.

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Research Report

Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Custom

Get specific guidance and recommendations for customer success leaders during these challenging times.

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Customer Success | Everything Will Change: How COVID-19 Becomes the Accelerator

2020 has brought more change to our societal and business norms than any of us have anticipated. Join Phil Nanus, TSIA VP of Research for Customer . . .

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Everything Will Change How COVID19 Becomes the Accelerator for Customer Success

Join Phil as he provides guidance and recommendations to customer success leaders during these challenging times.

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Research Report

How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis

Short-term guidance and long-term opportunities for CS organizations that can make a lasting impact on both their customers and their company.

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The State of Customer Success 2020

Find out what’s trending in customer success, what investments you should be making, and critical capabilities impacting the metrics that matter.