Phil Nanus

VP, Customer Success Research

Phil Nanus is the vice president of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver customer outcomes.



Phil Nanus

Phil Nanus Talks About Customer Success

 
Strategic Services Journey Map

Top Customer Success Strategic Services Engagements

  • Establishing Customer Success Teams
  • Scaling & Optimizing Customer Success Teams
  • Customer Journey Mapping
  • Customer Success Maturity Assessment
 
 

See What I'm Up To

Check out the most recent customer success resources.


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The State of Customer Success 2019

Learn what’s trending in customer success, investments you should make to help scale your team, and critical capabilities that will impact metrics.

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Research Report

The State of Customer Success: 2019

A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.

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Research Report

2018 Best Practices in Low Touch Customer Success - Results for Non-Participants

This document reviews key findings from the study from the 2018 TSIA Best Practices in Low Touch Customer Success Study.

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How Low Can You Go? Insights from TSIA's Low Touch Customer Success Study

Review some of the high-level findings from TSIA’s “2018 Best Practices in Low Touch Customer Success” study to help scale your organization.

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How to Increase CSM Productivity and Improve Customer Engagement

Examine technologies and process changes that CS teams can leverage to scale their organization.

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Building Customer Success at Scale

Join us as we bring together experts from across the industry to provide best practice guidance for scaling your customer success function.

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3 Tips to Lower Sales Costs Using Your Customer Success Org

Join us to get three tips to lower your total sales and marketing costs using your customer success organization.

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Research Report

Creating LAER Efficiency with Customer Success

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

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Research Report

Delivering Customer Success via Partners - Results for Non-Participants

This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.

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The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation

Learn why rethinking your customer segmentation strategy will equip you to grow closer to all of your customers and lead to higher ROI.

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Working with Partners to Deliver Customer Success

Join us to learn findings from TSIA’s survey on delivering customer success via partners and find out which practices and metrics are critical.

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The Key to Profitable Customer Experiences: The Right CSM

This webinar will reveal key insights on the critical components for a successful Customer Success strategy.