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Luke Ronkowski

Director, Managed Services Research

Luke Ronkowski is the director of  managed services research  for TSIA. In his role, Luke is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.



Top Managed Services Advisory Engagements

  • Defining a Managed Services Organization Structure
  • Business Drivers for Managed Services
  • Managed Services Relation to XaaS
  • Creating an Executable and Measurable Managed Services Strategy
  • From On-Premise to Managed Services
  • Managed Services vs. Professional and Support Services
  • Managed Services Operational Processes
  • Managed Services Tools and Platforms
  • Managed Services P&L Governance
  • Customer Engagement for Managed Services Clients
 
 
 
Webinar
January 31

The State of XaaS Product Management 2023

Join us to discover the top B2B tech industry trends of 2023 and solutions for overcoming business challenges impacting product management teams.

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Research Report

Digging Economic Moats for XaaS Business Models

This report is designed to help TSIA members successfully pursue sustainable, predictable, and profitable revenue growth.

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Data View

TSIA Quick Poll Results: Customer Success-Product Management Handshake

This research explores the aspects of an effective product management and customer success handshake.

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Research Report

Operationalizing the Flow of Work Along the XaaS Value Stream

This report defines the value stream and offers a framework to identify the most critical integrations and information flow.

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Research Report

Technology Upgrade and End-of-Life Management

This paper provides framing for how a technology provider can segment their existing install base for effective upgrade or upgrade execution.

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Research Report

The Digital Customer Experience (DCX) Maturity Model

This report addresses the four phases of maturity in TSIA's Digital Customer Experience (DCX) Maturity Model.

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The Secrets to Fueling Product Adoption with In App Guidance

Discover TSIA’s recommended maturity framework for an effective in-application guidance strategy backed by industry data and case examples.

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Data View

Defining and Measuring Value and Outcomes

Survey findings on the practice of defining and measuring customer business outcomes and vendors' value contribution to those outcomes.

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Research Report

Customer Success and Product Management Collaboration

A look at how a company’s product management and customer success organizations can collaborate for the benefit of the customer and business growth.

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Data View

Trends in Technology and Service Pricing

Are technology prices increasing? Are technology services prices increasing with inflation?

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Research Report

Building a Successful Product Management–Customer Success Relationship

This report looks at how product management can work better with customer success and how customer success is dependent on product management.

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Research Report

The Essential Handshake Between Customer Success and Product Management

This report documents the first three first steps that should characterize any product management partnership with customer success.