John Quaglietta

Director, Customer Success Research

John Quaglietta is the director of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organization and effectively deliver desired customer and organizational outcomes.

Prior to joining TSIA, John held leadership roles in customer success, customer experience, and customer value realization at Oracle. There, he led a team of customer success managers (CSMs) focused on driving customer adoption, retention, advocacy, and satisfaction. He was also a charter member of the Oracle Strategic Customer Success Group, focusing on Oracle’s top and most strategic cloud customers.



John Quaglietta