John Quaglietta is the director of customer success research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organization and effectively deliver desired customer and organizational outcomes.
Prior to joining TSIA, John held leadership roles in customer success, customer experience, and customer value realization at Oracle. There, he led a team of customer success managers (CSMs) focused on driving customer adoption, retention, advocacy, and satisfaction. He was also a charter member of the Oracle Strategic Customer Success Group, focusing on Oracle’s top and most strategic cloud customers.
Prior to Oracle, John held leadership roles in sales, consulting, services, and support. He has worked across the entire customer life cycle and has led strategic transformation projects focused on improving financial metrics through a laser focus on the improvement of the end-to-end customer experience. This experience not only helps him work on customer success startup, scaling, and optimization, but enables him a 360-degree view of the life cycle to build collaborative customer success that is delivered via the entire organization.
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