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Jeremy Blanton

Vice President of Managed Services

Jeremy Blanton is the vice president of managed services for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.

Top Managed Services Advisory Engagements

  • Defining a Managed Services Organization Structure
  • Business Drivers for Managed Services
  • Managed Services Relation to XaaS
  • Creating an Executable and Measurable Managed Services Strategy
  • From On-Premise to Managed Services
  • Managed Services vs. Professional and Support Services
  • Managed Services Operational Processes
  • Managed Services Tools and Platforms
  • Managed Services P&L Governance
  • Customer Engagement for Managed Services Clients
December 05

Unlocking the Future AI Powered Managed Services

Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.


Exceeding Customer Demands While Balancing Team Workload

In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.

Research Report

18 Compelling AI Capabilities Being Used by MSPs Today

The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.

Research Report

AI's High Stakes: The Future of Technology Business Models

The TSIA community will understand the high stakes facing their leaders and the imperative for adapting to the AI revolution.

Research Report

Framework: Customer Premise to Cloud

The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.

Research Report

Framework: Three Dimensions of AI to Improve Business Operations

This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.


The Evolution of Pricing Models for Managed Services a Research Journey

In this webinar we will explore pricing challenges for managed service providers, helping you decide the right price for your MS service offerings.

Research Report

SLAs, SLOs, and KPIs for Managed Services

This report provides a comprehensive list of SLAs, SLOs, and KPIs used by MS businesses and SLA selection guidance to consider when crafting SLAs.

Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.


STAR Awards 2023

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


The State of Managed Services 2023 The Identity Crisis

Join us for a detailed discussion on the performance of the managed services industry and find out how to successfully navigate the road ahead.