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Jeremy Blanton is the director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy is an experienced IT Services executive with 25+ years of experience in IT and Managed Services businesses, serving in multiple vice president roles over the past 8 years. In his most recent role, as VP of Services for Logicalis, overseeing all technology services in North America, he led the transformation of his organization in designing, planning, and building a Customer Success function, while increasing Managed Services gross profits.
Jeremy has also served as Global Vice President of GFES Operations and Vice President of Field Operations for NSC Global, a professional and managed services resourcing organization, where he had direct strategic responsibility for global shared services and global field services. He honed his services expertise with previous leadership roles at Atos and Siemens IT Solutions and Services.
The State of Managed Services 2022
Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
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Managed Services Delivery Maturity Survey Results
This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.
How to Become a Pro in Service Readiness
Discover what the data has to tell us about how you can define, plan, and build your path to become a pro in service readiness.
3 Levers to Accelerate Your XaaS Transformation with Managed Services
The market continues to rotate towards XaaS at a break-neck pace. TSIA is seeing many of our members leveraging muscles they’ve already build in . . .
Hard Denial
The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.
Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar
Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.
Avoid 5 Common Managed Services Mistakes
In this ebook, we'll outline common pitfalls and offer tips for establishing a successful managed services business.
Five Key Practices of a Successful Managed Services Provider
This report outlines the five managed services key practices essential for a successful managed services provider.
The Case for Customer Success in Managed Services
This report details how sales and support can work together within the LAER framework to help transform managed services growth.
Defining Managed Services
This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.