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Jeremy Blanton

Sr. Director, Managed Services Research

Jeremy Blanton is the senior director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.

Top Managed Services Advisory Engagements

  • Defining a Managed Services Organization Structure
  • Business Drivers for Managed Services
  • Managed Services Relation to XaaS
  • Creating an Executable and Measurable Managed Services Strategy
  • From On-Premise to Managed Services
  • Managed Services vs. Professional and Support Services
  • Managed Services Operational Processes
  • Managed Services Tools and Platforms
  • Managed Services P&L Governance
  • Customer Engagement for Managed Services Clients
Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.


STAR Awards 2023

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


The State of Managed Services 2023 The Identity Crisis

Join us for a detailed discussion on the performance of the managed services industry and find out how to successfully navigate the road ahead.


Service Readiness How to Get it Right the First Time

Learn what service readiness capabilities are required to gain immediate traction towards “getting it right the first time.”

Research Report

The State of Managed Services: 2023

Annual report published at the beginning of each year documenting major trends and disruptions in managed services.


Back to the Future The Resurgence of Technology Professional Services

Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.

Research Report

The State of Technology Services: 2023

A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.

Research Report

Invisible Managed Services KPIs That Are Critical for Success

MS KPIs that can increase customer experience, productivity, and brand recognition while lowering costs.


Drive Managed Services Growth and Profitability with the Right Capabilities

Join us to hear about the most critical managed services capabilities required to drive growth and profitability.

Research Report

Service Readiness Management Survey 2022

This reports shares insights from the TSIA 2022 Service Readiness Management Survey.


Managed Service Provider Partner Program Excellence

Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.