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Jeremy Blanton is the senior director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy Blanton is the director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy is an experienced IT Services executive with 25+ years of experience in IT and Managed Services businesses, serving in multiple vice president roles over the past 8 years. In his most recent role, as VP of Services for Logicalis, overseeing all technology services in North America, he led the transformation of his organization in designing, planning, and building a Customer Success function, while increasing Managed Services gross profits.
Jeremy has also served as Global Vice President of GFES Operations and Vice President of Field Operations for NSC Global, a professional and managed services resourcing organization, where he had direct strategic responsibility for global shared services and global field services. He honed his services expertise with previous leadership roles at Atos and Siemens IT Solutions and Services.
Jeremy frequently writes about these topics on the TSIA blog: managed services, managed services mistakes, what makes for a successful managed services provider, defining a managed services org structure, creating an executable and measurable managed services strategy, operational processes, and customer engagement.
The State of Managed Services 2023 The Identity Crisis
Join us for a detailed discussion on the performance of the managed services industry and find out how to successfully navigate the road ahead.
The State of Managed Services: 2023
Annual report published at the beginning of each year documenting major trends and disruptions in managed services.
Service Readiness How to Get it Right the First Time
Learn what service readiness capabilities are required to gain immediate traction towards “getting it right the first time.”
Back to the Future The Resurgence of Technology Professional Services
Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.
The State of Technology Services: 2023
A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.
Invisible Managed Services KPIs That Are Critical for Success
MS KPIs that can increase customer experience, productivity, and brand recognition while lowering costs.
Drive Managed Services Growth and Profitability with the Right Capabilities
Join us to hear about the most critical managed services capabilities required to drive growth and profitability.
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Service Readiness Management Survey 2022
This reports shares insights from the TSIA 2022 Service Readiness Management Survey.
Managed Service Provider Partner Program Excellence
Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.
Managed Services KPIs What to Measure to Drive Your DT
Lets dive deep into what financial and operational KPIs are required to execute a flawless managed services approach to delivery excellence.
Organizational Options for Incubating an XaaS Business Model
One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .
The Digital Operations and Customer Experience Platform
This paper will help lay out the path forward for a successful digital transformation.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.