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Jeremy Blanton is the senior director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy Blanton is the director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy is an experienced IT Services executive with 25+ years of experience in IT and Managed Services businesses, serving in multiple vice president roles over the past 8 years. In his most recent role, as VP of Services for Logicalis, overseeing all technology services in North America, he led the transformation of his organization in designing, planning, and building a Customer Success function, while increasing Managed Services gross profits.
Jeremy has also served as Global Vice President of GFES Operations and Vice President of Field Operations for NSC Global, a professional and managed services resourcing organization, where he had direct strategic responsibility for global shared services and global field services. He honed his services expertise with previous leadership roles at Atos and Siemens IT Solutions and Services.
Managed Services KPIs What to Measure to Drive Your DT
Lets dive deep into what financial and operational KPIs are required to execute a flawless managed services approach to delivery excellence.
Organizational Options for Incubating an XaaS Business Model
One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .
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The Digital Operations and Customer Experience Platform
This paper will help lay out the path forward for a successful digital transformation.
The State of Managed Services 2022
Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.
The State of Managed Services: 2022
Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.
Managed Services Delivery Maturity Survey Results
This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.
How to Become a Pro in Service Readiness
Discover what the data has to tell us about how you can define, plan, and build your path to become a pro in service readiness.
3 Levers to Accelerate Your XaaS Transformation with Managed Services
The market continues to rotate towards XaaS at a break-neck pace. TSIA is seeing many of our members leveraging muscles they’ve already build in . . .
Hard Denial
The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.
Trends Reshaping Managed Services: Your Guide to Becoming a Rockstar
Learn how you can define, plan, and build your path to become a Managed Services Rockstar business in a very competitive environment.
Defining Managed Services Webinar 2017
Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.
Inside Managed Services Maturity Models
Based on recent research, gain instant insights from our Managed Services Maturity Model on how to grow and sustain your business.