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Jeremy Blanton

Sr. Director, Managed Services Research

Jeremy Blanton is the senior director of managed services research for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.

Top Managed Services Advisory Engagements

  • Defining a Managed Services Organization Structure
  • Business Drivers for Managed Services
  • Managed Services Relation to XaaS
  • Creating an Executable and Measurable Managed Services Strategy
  • From On-Premise to Managed Services
  • Managed Services vs. Professional and Support Services
  • Managed Services Operational Processes
  • Managed Services Tools and Platforms
  • Managed Services P&L Governance
  • Customer Engagement for Managed Services Clients
January 11

Service Readiness How to Get it Right the First Time

Learn what service readiness capabilities are required to gain immediate traction towards “getting it right the first time.”

December 14

Back to the Future The Resurgence of Technology Professional Services

Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.

Research Report

Invisible Managed Services KPIs That Are Critical for Success

MS KPIs that can increase customer experience, productivity, and brand recognition while lowering costs.


Drive Managed Services Growth and Profitability with the Right Capabilities

Join us to hear about the most critical managed services capabilities required to drive growth and profitability.

Research Report

Service Readiness Management Survey 2022

This reports shares insights from the TSIA 2022 Service Readiness Management Survey.


Managed Service Provider Partner Program Excellence

Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.


Managed Services KPIs What to Measure to Drive Your DT

Lets dive deep into what financial and operational KPIs are required to execute a flawless managed services approach to delivery excellence.


Organizational Options for Incubating an XaaS Business Model

One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .

Research Report

The Digital Operations and Customer Experience Platform

This paper will help lay out the path forward for a successful digital transformation.


The State of Managed Services 2022

Learn about the rapid separation of managed services providers and the practices and outcomes dividing them into two classes.

Research Report

The State of Managed Services: 2022

Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.

Research Report

Managed Services Delivery Maturity Survey Results

This survey assesses the development of advanced MS delivery practices, how they mature, and their impacts on business health and operational metrics.