Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
If you believe you are seeing this message in error,
please let us know.
Jeremy Blanton is the vice president of managed services for TSIA. In his role, Jeremy is responsible for leading and delivering TSIA member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services business.
Jeremy is an experienced IT Services executive with 25+ years of experience in IT and Managed Services businesses, serving in multiple vice president roles over the past 8 years. In his most recent role, as VP of Services for Logicalis, overseeing all technology services in North America, he led the transformation of his organization in designing, planning, and building a Customer Success function, while increasing Managed Services gross profits.
Jeremy has also served as Global Vice President of GFES Operations and Vice President of Field Operations for NSC Global, a professional and managed services resourcing organization, where he had direct strategic responsibility for global shared services and global field services. He honed his services expertise with previous leadership roles at Atos and Siemens IT Solutions and Services.
Jeremy frequently writes about these topics on the TSIA blog: managed services, managed services mistakes, what makes for a successful managed services provider, defining a managed services org structure, creating an executable and measurable managed services strategy, operational processes, and customer engagement.
Unlocking the Future AI Powered Managed Services
Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.
Exceeding Customer Demands While Balancing Team Workload
In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
18 Compelling AI Capabilities Being Used by MSPs Today
The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.
AI's High Stakes: The Future of Technology Business Models
The TSIA community will understand the high stakes facing their leaders and the imperative for adapting to the AI revolution.
Framework: Customer Premise to Cloud
The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.
Framework: Three Dimensions of AI to Improve Business Operations
This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.
The Evolution of Pricing Models for Managed Services a Research Journey
In this webinar we will explore pricing challenges for managed service providers, helping you decide the right price for your MS service offerings.
SLAs, SLOs, and KPIs for Managed Services
This report provides a comprehensive list of SLAs, SLOs, and KPIs used by MS businesses and SLA selection guidance to consider when crafting SLAs.
The Top 8 Managed Services Metrics to Measure
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
STAR Awards 2023
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
The State of Managed Services 2023 The Identity Crisis
Join us for a detailed discussion on the performance of the managed services industry and find out how to successfully navigate the road ahead.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at 800-876-6511 or we can call you.