Cindie Smith

Director, Support Services Research

Cindie Smith is the director of support services research for TSIA. In this role, she works with TSIA's Support Services members to identify areas for improvement within their current process and workforce in order to streamline their business.

She brings with her to TSIA nearly 30 years of systems integration, support operations, employee relations, and customer success and support experience. Throughout her career, Cindie has held various positions responsible for operations, strategic, organizational development, social media, and automated work stream. Prior to TSIA, Cindie was an independent consultant revamping customer service for Fortune 500 financial companies, travel and lifestyle companies, and BPO call centers. Cindie has led customer service organizations both large and small for companies including NTN Buzztime, Qualcomm, Sony PlayStation, Firefly Mobile, and SYKES.



Cindie Smith