Cindie Smith is the director of support services research for TSIA. In this role, she works with TSIA's Support Services members to identify areas for improvement within their current process and workforce in order to streamline their business.
She brings with her to TSIA nearly 30 years of systems integration, support operations, employee relations, and customer success and support experience. Throughout her career, Cindie has held various positions responsible for operations, strategic, organizational development, social media, and automated work stream. Prior to TSIA, Cindie was an independent consultant revamping customer service for Fortune 500 financial companies, travel and lifestyle companies, and BPO call centers. Cindie has led customer service organizations both large and small for companies including NTN Buzztime, Qualcomm, Sony PlayStation, Firefly Mobile, and SYKES.
In 2004, Cindie won the “Extraordinary Employer Support Award ESGR – Employer Support of the Guard and Reserve” for working directly with Service members returning from Iraq and Afghanistan to develop their skills. A notable achievement that led to her receiving this award was the decrease in employee attrition her call center experienced under her leadership, moving from 11% attrition to just 2%.
Cindie frequently shares her knowledge, best practices, and personal experiences via mentoring startups and individuals. She is passionate about helping people and solving problems, both at the individual level and company-wide, and believes that the best way to get the most out of a team is to proactively invest in the individual.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.