Maria Manning-Chapman

VP, Education Services Research

Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.



Maria Manning-Chapman

Maria Manning-Chapman Talks About Education Services

 
Strategic Services Journey Map

Top Education Services Strategic Services Engagements

  • The Education Services Strategy Block
  • Pricing Strategy – The Free-to-Fee Continuum
  • Building a Subscription Offer
  • Education Services Strategy
  • Education Services Adoption Strategy
 
 

See What I'm Up To

Check out the most recent education services resources.


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Presentation

Keeping Your Head Above Water: Content Maintenance in a XaaS World  Presentation

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .

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Webinar

The State of Customer Training 2018 Webinar

This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.

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Research Report

The State of Education Services: 2018 Research Report

This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.

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Research Report

Training Practices Quick Poll: Summary of Findings Research Report

Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.

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Research Report

Education Services Revenue Preservation and Growth: What's Your Game Plan? Research Report

This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.

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Webinar

Best Practices in Training Delivery Webinar

Training delivery has become both a Pandora’s box and a panacea. Leverage delivery best practices to optimize your education services business.

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Research Report

2017 Education Services Compensation Survey Findings Research Report

This research article highlights the findings of the 2017, biennial, Education Services Compensation Survey .

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Research Report

Pricing Strategy: It's More Than Just Price (Abridged) Research Report

This report addresses various pricing pressures for education offers and provides considerations for minimizing price erosion.

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Research Report

Authorized Training Partner Best Practices Research Report

Education services organizations are always looking for ways to reach more customers without having to add headcount. Authorized Training Partners . . .

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Research Report

Subscription Offers: The Key to Growing Education Services Revenues Research Report

This infographic shows why subscription offers are a great to grow education services revenues, and what training types to include in your offer.

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Webinar

How to Incorporate Free-to-Fee in Your Education Services Strategy Webinar

A viable education services strategy is not composed of free or fee, but is composed of both free and fee-based training. Learn how in this webinar.

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Webinar

TSIA Webinar: Digital Learning: What’s It All About? Webinar

Digital learning. Now that’s a loaded subject. What do we mean? Listen in so that you can assess if your digital learning strategy hits the mark.