Maria Manning-Chapman is the vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria is a regular contributor to the Inside Technology Services blog on the topics of education services, learning-as-a-service (LaaS), and adoption.
Keeping Your Head Above Water: Content Maintenance in a XaaS World
As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .
The State of Customer Training 2018
This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.
The State of Education Services: 2018
This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.
Training Practices Quick Poll: Summary of Findings
Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.
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Education Services Revenue Preservation and Growth: What's Your Game Plan?
This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.
Best Practices in Training Delivery
Training delivery has become both a Pandora’s box and a panacea. Leverage delivery best practices to optimize your education services business.
2017 Education Services Compensation Survey Findings
This research article highlights the findings of the 2017, biennial, Education Services Compensation Survey .
Pricing Strategy: It's More Than Just Price (Abridged)
This report addresses various pricing pressures for education offers and provides considerations for minimizing price erosion.
Authorized Training Partner Best Practices
Education services organizations are always looking for ways to reach more customers without having to add headcount. Authorized Training Partners . . .
Subscription Offers: The Key to Growing Education Services Revenues
This infographic shows why subscription offers are a great to grow education services revenues, and what training types to include in your offer.
How to Incorporate Free-to-Fee in Your Education Services Strategy
A viable education services strategy is not composed of free or fee, but is composed of both free and fee-based training. Learn how in this webinar.
TSIA Webinar: Digital Learning: What’s It All About?
Digital learning. Now that’s a loaded subject. What do we mean? Listen in so that you can assess if your digital learning strategy hits the mark.
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