Among support leaders’ top priorities are the seemingly contradicting needs to reduce support costs, while improving customer satisfaction through more effortless experiences. With support engineers relying on complex information ecosystems, high turnover rates, and increasing customer expectations, building a sustainable contact center strategy that cost efficiently supports growth has been nearly impossible.
Listen to this on-demand webinar to learn how to take advantage of AI-powered search to create an intelligent support center that:
• Upskills your support engineers so they can take on more by themselves (find answers & related experts)
• Lowers staff turnover by transforming the nature of their work
• Actually improves CSAT when customers interact with your contact center
We’ll cover the journey to intelligence, the metrics you need to track and they key elements to integrate in your overarching support strategy.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.