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Knowledge management and search strategies are bowing to the twin demands of customers and support agents. Why? Search fatigue. This year, organizations are focused on content findability.
This is the year organizations tackle the complexities of a KM transformation, but they must overcome numerous hurdles, including content that supports multiple intents living in siloed content sources. With limited time and resources, where do you begin? With content, search, or something else? There’s a lot to consider.
This session will share insights on the people, processes, and technology that are key to knowledge transformation and best practices, including:
Distinguished Researcher, VP Technology Ecosystems, TSIA
Director of Product Marketing, Service & Support, Coveo
Publish Date: February 15, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.