Your 2017 Roadmap to Intelligent Self-ServiceThere’s no denying the cost and customer satisfaction benefits of self-service. It’s less expensive for your business and more effortless for your customers. But more importantly, it’s the preferred method of your customers to get problems solved. The customer portal has shifted from just a nice-to-have to a must-have. As 2016 comes to a close, how will your self-service strategy transform in 2017? Will it limp along, frustrating customers, or leverage intelligence to radically transform your customer experience? In this informative and action-oriented on-Demand webinar, we’ll look at the financial impacts of inaction, and help you build a business case & roadmap towards intelligent self-service.
VP Research, Technology and Social Research, TSIA
Vice President, Marketing, Coveo
Publish Date: November 9, 2016
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