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On Demand Webinar

Yes! Unlocking Customer Insights Can Deliver Real ROI

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For companies on a digital transformation journey, data has become the new currency.

It is vital that organizations are able to rapidly unlock their stored information and release organizational intelligence in order to improve decision-making and drive the business forward. 

Bringing all of your customer, operational, and financial data together can provide meaningful, impactful insights for every team, whether it be sales, service delivery, finance, or customer service. But after starting down the path, recent industry research found that almost 70% of digital transformation initiatives fail to achieve their intended results.

In this session, you will hear a panel of experts share their experiences of digital transformation, strategies for success, and advice for others. You will learn:
  • The importance of seamless business processes on a common technology platform.
  • The role of data to enable better decision making.
  • The potential offered by more advanced analytical tools, such as trends, predictions, and recommended next-best actions. 
  • The ROI and other business benefits that can be gained through unlocking customer insights.

 

Presented By:

Arun Changamveetil

Sr. Director, Enterprise Architecture, Salesforce

Ferny Bengali

Digital Transofrmation and Strategy Executive, Cordoba Solutions Group

Suzanne Lesser

Learning & Development Consultant, CLD Partners

Publish Date: May 25, 2021