This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Working with Partners to Deliver Customer Success

Register to view the webinar

By supplying my contact information, I authorize TSIA to contact me via email, phone, and postal mail about its products and services. Learn more or opt out.

Join us June 15, 2018

8:00 AM PT / 11:00 AM ET

Customer Success organizations are looking to scale beyond a direct, high-touch CSM engagement. One area that continues to make a lot of sense for OEMs is to leverage their partner community.

TSIA has recently completed a study that focused on customer success and partners. We surveyed companies to understand which practices and metrics were critical with this emerging capability.

In this 30-minute on-demand webinar, TSIA's VP of Customer Success Research, Phil Nanus, will share some of the high-level findings from that study, and answer these important questions:

  • What kind of adoption information should OEMs and partners share?
  • How does training and certification impact the performance of OEMs?
  • Does channel conflict impact OEM growth?
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends. Register today!

 

Presented By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: June 15, 2018