Join us June 15, 2018
8:00 AM PT / 11:00 AM ET
Customer Success organizations are looking to scale beyond a direct, high-touch CSM engagement. One area that continues to make a lot of sense for OEMs is to leverage their partner community.
TSIA has recently completed a study that focused on customer success and partners. We surveyed companies to understand which practices and metrics were critical with this emerging capability.
In this 30-minute on-demand webinar, TSIA's VP of Customer Success Research, Phil Nanus, will share some of the high-level findings from that study, and answer these important questions:
- What kind of adoption information should OEMs and partners share?
- How does training and certification impact the performance of OEMs?
- Does channel conflict impact OEM growth?
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends. Register today!