Customer Success organizations are looking to scale beyond a direct, high-touch CSM engagement. One area that continues to make a lot of sense for OEMs is to leverage their partner community.
TSIA has recently completed a study that focused on customer success and partners. We surveyed companies to understand which practices and metrics were critical with this emerging capability.
In this 30-minute on-demand webinar, TSIA's VP of Customer Success Research, Phil Nanus, will share some of the high-level findings from that study, and answer these important questions:
VP Research, Customer Success, TSIA
Publish Date: June 15, 2018
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