On Demand Webinar

Working with Partners to Deliver Customer Success

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Join us June 15, 2018

8:00 AM PT / 11:00 AM ET

Customer Success organizations are looking to scale beyond a direct, high-touch CSM engagement. One area that continues to make a lot of sense for OEMs is to leverage their partner community.

TSIA has recently completed a study that focused on customer success and partners. We surveyed companies to understand which practices and metrics were critical with this emerging capability.

In this 30-minute on-demand webinar, TSIA's VP of Customer Success Research, Phil Nanus, will share some of the high-level findings from that study, and answer these important questions:

  • What kind of adoption information should OEMs and partners share?
  • How does training and certification impact the performance of OEMs?
  • Does channel conflict impact OEM growth?
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends. Register today!

 

Presented By:

Phil Nanus

VP Research, Customer Success, TSIA

Publish Date: June 15, 2018