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Customer Success organizations are looking to scale beyond a direct, high-touch CSM engagement. One area that continues to make a lot of sense for OEMs is to leverage their partner community.
TSIA has recently completed a study that focused on customer success and partners. We surveyed companies to understand which practices and metrics were critical with this emerging capability.
In this 30-minute on-demand webinar, TSIA's VP of Customer Success Research, Phil Nanus, will share some of the high-level findings from that study, and answer these important questions:
VP Research, Customer Success, TSIA
Publish Date: June 15, 2018
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.