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On Demand Webinar

Winning the Field Services Talent War

Hiring, developing, and retaining talent will be critical for any organization hoping to drive service revenue growth. Making these tasks more difficult are global demographics and hiring trends that have resulted in a war for service talent. Many service employees are nearing retirement age, there are new skills gaps being created every day, and a growth in services revenue is leading to a net growth in hiring. With voluntary employee attrition rates creeping up, what can service organizations do to win the talent war?

During this on-demand webinar, we will discuss some of the key findings from the 2017 Field Service Workforce Optimization and Compensation Study and how your organization can win the war on talent. Topics include:

  • The "4 Rs" of service executive talent management Considerations: Reskill, Redesign, Restructure, and Recruit
  • The "3 C's" of field service workforce considerations: Career, Culture, and Communication


Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: June 8, 2018