Each year, millions of connected products enter the marketplace, but what we have seen is that customers might not be ready to configure these products on their own. What does that mean for support teams tasked with helping these customers? As more businesses consider complex products, supporting the adoption and onboarding becomes more important than ever. If there is insufficient focus on getting started, successful integrations, maintenance, and troubleshooting; what happens when these customers aren’t able to figure it out on their own? In order to make this technology stick with customers, organizations must make it as simple as possible, otherwise, it just will not be worth the hassle. In this on-demand webinar we will discuss:• How a single configuration mishap can end a customer relationship• Increasing product complexity and its impact on no fault found returns• How customer support will play a pivotal role in customer loyalty• How 46% of issues are being solved on first contact when using a video support tool
VP Research, Technology and Social, TSIA
Senior Product Manager, Rescue by LogMeIn
Publish Date: February 16, 2017
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.