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On Demand Webinar

Why Your Customer Health Scores Aren’t Actionable at Predicting Retention

The Holy Grail to a technology company is the ability to predict renewals and drive customer retention. We often see failed attempts to plug in quick technology solutions to provide customer health scores, but understanding the customer is more complicated and requires analyzing a mix of qualitative and quantitative factors.

Join us for a webinar that shares insights on how to understand customer behaviors better and how to proactively address them. This session will include topics such as:

  • Crafting a strong enterprise customer experience.
  • Breaking silos across the organization.
  • Understanding customer behaviors and predictors of churn.
  • Leveraging data and metrics.
  • Utilizing automation and self-service for high-impact experiences.

 

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Rich Davis

Principal, RSM

Kim Susko

Principal, RSM

Publish Date: January 20, 2022