In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

On Demand Webinar

Why Customer Success Fails Right Out of the Box

Customer Success is hard. As a technology provider, you want to identify, influence and drive adoption of your hardware, software and SaaS products. However, if you do not accurately measure the usage and utility of your products, your Customer Success and Product Management teams will be left making guesses in the dark.

Creating a “source of truth” for adoption is key to successful Customer Success. In this session, we will discuss how IT Asset Management can be used to energize Customer Success and the recurring revenue process by providing actionable data on key questions:

  1. What does my customer have and are they using it?
  2. What does my customer think they have, and do we agree?
  3. What journey do I want to take my customer on?

By attending this session, you will learn:

  • Techniques for collecting and unifying customer data
  • Why clean, unified, accurate asset inventory data drives customer satisfaction, adoption, and recurring revenue
  • Why creating a digital customer experience is a must-have for Customer Success
  • Why “Single Source of Truth” is a misnomer


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Ben Strickland

Sr. Director, Product Management, RAY ALLEN

Publish Date: June 30, 2022