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Customer Success is hard. As a technology provider, you want to identify, influence and drive adoption of your hardware, software and SaaS products. However, if you do not accurately measure the usage and utility of your products, your Customer Success and Product Management teams will be left making guesses in the dark.
Creating a “source of truth” for adoption is key to successful Customer Success. In this session, we will discuss how IT Asset Management can be used to energize Customer Success and the recurring revenue process by providing actionable data on key questions:
By attending this session, you will learn:
Distinguished VP, Technology Ecosystems, TSIA
Sr. Director, Product Management, RAY ALLEN
Publish Date: June 30, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.