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On Demand Webinar

What Your Digital Transformation Strategy Could be Missing

Did you know when companies put product telemetry at the center of their digital transformation strategy they typically see a 34% increase in gross margins?

During this 45-minute webinar, I’ll share the importance of including the integration of on-site field support, remote support, and self-service portals into your digital transformation strategy, as well as insights on how to accelerate your digital transformation journey by:

  • Reducing the total cost to serve.
  • Driving Annual Recurring Revenue by increasing renewals and earning the right to cross-sell and upsell services.
  • Creating service offers informed by product telemetry data.
  • Designing an end-to-end digital customer experience.

With embedded diagnostics, telemetry, and software that requires a seamless integration of remote support and on-site service every company is becoming a tech company in order to meet demanding customer SLA’s. We will share the foundational, basic, and advanced digital transformation initiatives as product companies transition from Wave One (focus on the product) to Wave Two (beyond the product to customer outcomes) of their digital transformation journey.

 

Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: September 7, 2022