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Did you know when companies put product telemetry at the center of their digital transformation strategy they typically see a 34% increase in gross margins?
During this 45-minute webinar, I’ll share the importance of including the integration of on-site field support, remote support, and self-service portals into your digital transformation strategy, as well as insights on how to accelerate your digital transformation journey by:
With embedded diagnostics, telemetry, and software that requires a seamless integration of remote support and on-site service every company is becoming a tech company in order to meet demanding customer SLA’s. We will share the foundational, basic, and advanced digital transformation initiatives as product companies transition from Wave One (focus on the product) to Wave Two (beyond the product to customer outcomes) of their digital transformation journey.
VP, Support and Field Services Research, TSIA
Publish Date: September 7, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.