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There is an overwhelming philosophy that customer success is a one-size-fits-all solution. Every organization's approach will be unique to its size, product, and industry. When done correctly, customer success can improve product/service onboarding and adoption, renewal rates, customer loyalty, and wallet share.
Join TSIA's John Ragsdale, ServiceSource's vice president of Global Account Management, Charlie McCarter, and Okta's senior vice president of Customer Success, Ed Daly, as they share the latest industry benchmark data, best practices, and Okta's journey to successfully scale their customer success program globally.
During this 45-minute webinar, Charlie will provide insights into the following:
Distinguished VP, Technology Ecosystems, TSIA
VP, Global Account Management, ServiceSource
SVP, Customer Success, Okta
Publish Date: January 27, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.