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There is an overwhelming philosophy that customer success is a one-size-fits-all solution. Every organization’s approach will be unique to its size, product, and industry. Customer success can improve product/service onboarding and adoption, renewal rates, customer loyalty, and wallet share when done correctly.
Please join ServiceSource’s vice president of Global Account Management, Charlie McCarter, as he shares both established and emerging best practices around tailoring a customer success approach at scale across several industries. Charlie will also speak with Okta’s SVP of Customer Success, Ed Daly, about how their SaaS-based access management organization was able to successfully scale their customer success organization globally.
During this 45-minute webinar, Charlie will provide insights into the following:
Hear also from TSIA’s John Ragsdale as he shares data showing the necessity of digitally scaling customer success, including the latest benchmark data on CS charters, ratios of CSM to account, and the growing array of activities CSMs are responsible for.
Distinguished VP, Technology Ecosystems, TSIA
VP, Global Account Management, ServiceSource
SVP, Customer Success, Okta
Publish Date: January 27, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.