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On Demand Webinar

What Customer Success Looks Like at Scale

There is an overwhelming philosophy that customer success is a one-size-fits-all solution. Every organization's approach will be unique to its size, product, and industry. When done correctly, customer success can improve product/service onboarding and adoption, renewal rates, customer loyalty, and wallet share.

Join TSIA's John Ragsdale, ServiceSource's vice president of Global Account Management, Charlie McCarter, and Okta's senior vice president of Customer Success, Ed Daly, as they share the latest industry benchmark data, best practices, and Okta's journey to successfully scale their customer success program globally.

During this 45-minute webinar, Charlie will provide insights into the following:

  • How to analyze your business to tailor a successful customer success approach
  • Which components you will need to drive long-term program success
  • The churn risks of not utilizing customer success across your entire install base
  • How to find the right ROI when driving customer success at scale
  • How Okta successfully scaled their global customer success program


Presented By:

John Ragsdale

Distinguished VP, Technology Ecosystems, TSIA

Charlie McCarter

VP, Global Account Management, ServiceSource

Ed Daly

SVP, Customer Success, Okta

Publish Date: January 27, 2022