Customers and prospects expect reliability, speed, accuracy, and value-aligned outcomes and that bar continues to rise. This requires delivering prescriptive, engaging, and insightful experiences with deep intelligence about what the customer is using, and how they are using it through their preferred communication channel. Access to, and action on, the right data intelligence at the right time can also make or break the relationship when things go wrong. How are companies leveraging data and strategic insights to influence their planning, offers, and product roadmaps that deliver speedy and accurate customer engagements that fuel growth. This panel of industry experts provides holistic insights and concrete steps to improve how your prospects and customers move through your product. The experts will address: - How certain product usage intelligence impacts the quality of customer engagements - How the speed of customer responsiveness is impacted, in the event of product or system failures, with specific user intelligence. - How data-driven roadmaps improve objectivity when factoring data in value scoring for roadmap priorities and more. - Audience engagement with significant Q&A time Featured Speakers: - Laura Fay, VP & Managing Director, Offers Research and Advisory, TSIA - Mickey Alon, CTO and Founder of Gainsight PX, Gainsight - Somya Kapoor, CEO and Co-founder, TheLoops - Ian Robertson, Head of Growth, Boomi