On Demand Webinar

Using a Learning Landscape to Ensure Your Customers' Success

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In order to ensure the success and retention of your customers with your technologies, you need to help them help themselves. Customer success begins and ends with users adopting your solutions. This means they use your solutions quickly, proficiently, and thoroughly. Achieving this goal requires more than just one touchpoint or tactic. During this webinar, we’ll share examples of how you can use a learning landscape platform to help your customers achieve success. A robust learning landscape helps users learn about the concepts of what they need and supports their performance on the job.

In this webinar, you’ll get tactics from Mal Poulin, Senior Director, Product Strategy for ANCILE, and John Ragsdale, VP Research, Technology and Social Research for TSIA, to help users initially manage the introduction and change to their operations, and then take the next steps to use your solutions early and actively, with minimal issues. At the end of this learning landscape rainbow is a satisfied customer that retains your solution and provides testimonials to new customers.

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TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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