Join us August 4, 2021
11:00 AM PT / 2:00 PM ET
Increasing contract renewals has always been important for OEMs, but the shift to OpEx business models has made increasing Annual Recurring Revenue (ARR) a top priority. So, what’s the best way to ensure the growth of ARR? You implement a comprehensive process for customer satisfaction and loyalty.
Join Vele Galovski and Kevin Bowers for this 45-minute webinar as they share field services benchmark data to provide insights on the three layers of customer loyalty:
- Results: Service revenue growth
- Quantitative: Key operational performance metrics
- Qualitative: Surveying the customer
Additionally, they’ll discuss best practices in customer satisfaction surveys, identification of operational key drivers, and incenting customer satisfaction.
Remember: It is nearly impossible to cross sell, upsell, and renew dissatisfied customers. Don’t miss this important webinar!