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On Demand Webinar

Unlocking Revenue Growth with Customer Loyalty in Field Services

Increasing contract renewals has always been important for OEMs, but the shift to OpEx business models has made increasing Annual Recurring Revenue (ARR) a top priority. So, what’s the best way to ensure the growth of ARR? You implement a comprehensive process for customer satisfaction and loyalty.

Join Vele Galovski and Kevin Bowers for this 45-minute webinar as they share field services benchmark data to provide insights on the three layers of customer loyalty:

  • Results: Service revenue growth
  • Quantitative: Key operational performance metrics
  • Qualitative: Surveying the customer

Additionally, they’ll discuss best practices in customer satisfaction surveys, identification of operational key drivers, and incenting customer satisfaction.

Remember: It is nearly impossible to cross sell, upsell, and renew dissatisfied customers. Don’t miss this important webinar!


Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Kevin Bowers

Director, Field Services Research, TSIA

Publish Date: August 4, 2021