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Increasing contract renewals has always been important for OEMs, but the shift to OpEx business models has made increasing Annual Recurring Revenue (ARR) a top priority. So, what’s the best way to ensure the growth of ARR? You implement a comprehensive process for customer satisfaction and loyalty.
Join Vele Galovski and Kevin Bowers for this 45-minute webinar as they share field services benchmark data to provide insights on the three layers of customer loyalty:
Additionally, they’ll discuss best practices in customer satisfaction surveys, identification of operational key drivers, and incenting customer satisfaction.
Remember: It is nearly impossible to cross sell, upsell, and renew dissatisfied customers. Don’t miss this important webinar!
VP, Support and Field Services Research, TSIA
Director, Field Services Research, TSIA
Publish Date: August 4, 2021
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