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On Demand Webinar

Unlock the Value of Every Interaction Across The Customer Journey

Customer interactions carry the data you need to deliver better a customer experience (CX) at scale. Leveraging these interactions automatically with AI helps many of the world’s largest companies to drive more personalized and effective experiences.

We’ll reveal how AI-powered insights from the entire customer journey can be used to improve CX, empower sales, CSMs, and support agents, and even create opportunities for upsells and cross-sells.

You’ll learn:

  • How to better predict sales and service needs by stitching together insights from a customer’s initial research, onboarding activity, and in-product interactions.
  • How employees can use these insights not only to delight customers but also to identify selling opportunities.
  • How to prevent redundant or conflicting information and create a more cohesive customer journey.

 

Presented By:

John Ragsdale

Distinguished Researcher, VP Technology Ecosystems, TSIA

Colin Strachan

Sr. Product Marketing Manager, Coveo

Publish Date: July 21, 2022