Customer interactions carry the data you need to deliver better a customer experience (CX) at scale. Leveraging these interactions automatically with AI helps many of the world’s largest companies to drive more personalized and effective experiences.
We’ll reveal how AI-powered insights from the entire customer journey can be used to improve CX, empower sales, CSMs, and support agents, and even create opportunities for upsells and cross-sells.
You’ll learn:
- How to better predict sales and service needs by stitching together insights from a customer’s initial research, onboarding activity, and in-product interactions.
- How employees can use these insights not only to delight customers but also to identify selling opportunities.
- How to prevent redundant or conflicting information and create a more cohesive customer journey.