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During this time of macroeconomic uncertainty, companies are looking for ways to grow their business while they deliver value-based outcomes to their current customers. Forty percent of TSIA members monetize customer success (CS), creating new revenue streams. And of those companies, only 21% measure CS margin. This is an opportunity for the customer success team to partner with the experts on profitable service delivery: the professional services (PS) organization.
Join Kate Alger, Senior Product Strategy Director at FinancialForce, Chloe Stephenson, Senior Product Strategy Manager at FinancialForce, and John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at TSIA, as they discuss the convergence of CS and PS teams and share how the monetization of CS offers a boon to future-thinking technology services firms, giving them the agility and resilience to grow by serving their customers in innovative ways.
Distinguished Researcher, Vice President Technology Ecosystems, TSIA
Senior Product Strategy Director, FinancialForce
Senior Product Strategy Manager, FinancialForce
Publish Date: November 17, 2022
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.