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On Demand Webinar

Unite Professional Services and Customer Success to Improve Profitability

During this time of macroeconomic uncertainty, companies are looking for ways to grow their business while they deliver value-based outcomes to their current customers. Forty percent of TSIA members monetize customer success (CS), creating new revenue streams. And of those companies, only 21% measure CS margin. This is an opportunity for the customer success team to partner with the experts on profitable service delivery: the professional services (PS) organization.

Join Kate Alger, Senior Product Strategy Director at FinancialForce, Chloe Stephenson, Senior Product Strategy Manager at FinancialForce, and John Ragsdale, Distinguished Researcher, Vice President of Technology Ecosystems at TSIA, as they discuss the convergence of CS and PS teams and share how the monetization of CS offers a boon to future-thinking technology services firms, giving them the agility and resilience to grow by serving their customers in innovative ways.

 

Presented By:

John Ragsdale

Distinguished Researcher, Vice President Technology Ecosystems, TSIA

Kate Alger

Senior Product Strategy Director, FinancialForce

Chloe Stephenson

Senior Product Strategy Manager, FinancialForce

Publish Date: November 17, 2022