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On Demand Webinar

Two Worlds Colliding: Bringing Together Customer Success and Renewal Teams

Managing recurring revenue efficiently is critical for every technology and services company. Customer Success and Renewals teams are increasingly coming together to ensure cost-effective adoption, retention, and expansion motions.

During this 45-minute webinar, TSIA’s Phil Nanus, VP, Customer Success Research and Jack Johnson, VP, Service Revenue Generation Research, will discuss recent TSIA research and help answer these important questions:

  • Which organization has primary responsibility for managing recurring revenue?
  • How should my company design cost-effective commercial motions?
  • What are expectations of Customer Success Managers and Renewals Specialists for adoption, retention, and expansion?
Don't miss this opportunity to gain access to TSIA's insights into the latest customer success trends.

 

Presented By:

Phil Nanus

VP, Customer Success Research, TSIA

Jack Johnson

VP, Service Revenue Generation Research, TSIA

Publish Date: December 16, 2020