Nearly every technology service leader is under pressure to grow revenue and create more strategic value for their company. But how should you go about this?
In this virtual summit, we will provide insights into concrete and proven steps you can take to drive more services revenue and overall growth for your company – right now.
By the end of this session, you’ll be able to answer questions such as:
- What motions can your team take to find additional opportunities without compromising your role as Trusted Advisor?
- How can you generate more value from your customer relationships and interactions?
- How can you become a more integral part of the customer revenue lifecycle, and increase your teams strategic importance?
Introduction - How Services Can Help Drive Revenue and Growth | Steve Frost, VP and Managing Director – Revenue Research, TSIA
Find out how services are taking on a greater role in the revenue process and are driving value for their companies, their customers, and their own teams.
Expand Selling at Microsoft | Caroline Rhodes, General Manager, Microsoft Customer Service & Support
Learn about Microsoft’s journey of expand selling and how they built a presales and lead generation function within their support organization.
LAER is the New Normal for OEM’s | Vele Galovski, VP, Support and Field Services Research, TSIA
Learn how OEMs are executing the TSIA Land, Adopt, Expand, Renew (LAER) model by leveraging their Field Service Engineer’s status as trusted advisor.
Leveraging Data and Analytics for Services Growth | Jeremy DalleTezze, Ph.D., VP, Analytics, TSIA
Find out how companies are leveraging the treasure-trove of data that their services teams are generating to find new insights and opportunities.